Customer Service Supervisor

SPIROL International Corporation; Danielson Township (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation Structure

Health/Dental/Vision/Life Insurance

Disability Insurance

401(k) with Company Matching

ESOP Pension

Pet Insurance

Paid time off

Employee Referral Bonus Program

Education Assistance Program

Employee Assistance Program

Job summary

SPIROL International Corporation in Danielson, CT is seeking an experienced Customer Service Supervisor to lead the customer service team on-site. You will drive the Order Fulfillment Process and coach staff to meet service objectives.

The role focuses on developing employees, managing escalated customer situations, supporting recruiting and onboarding efforts, and maintaining strong customer retention through effective operations and teamwork.

Qualifications

• 3+ years of customer service leadership experience
• Manufacturing environment strongly preferred
• Experience leading and developing teams
• ERP and business systems experience is considered ideal
• Strong operational and organizational skills
• Proven ability to manage competing priorities
• Experience with performance management, coaching, and employee development

Responsibilities

• Lead and develop the customer service team to deliver exceptional service
• Coach and mentor staff to improve performance and professional growth
• Drive process improvements across order fulfillment and service workflows
• Manage escalated customer situations with a focus on retention and resolution
• Support recruiting and onboarding efforts for the customer service team
• Ensure the department meets service objectives and performance metrics

Skills

Leadership

Manufacturing

Team development

ERP systems

Operations management

Prioritization

Performance coaching

Job description

Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career!

At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together.

We are looking for an experienced Customer Service Supervisor to join our team in Danielson, CT. This role is 100% on site.

The Customer Service Supervisor leads the customer service team and is responsible for customer retention through effective execution of SPIROL's Order Fulfillment Process. This individual provides coaching, develops employees, drives process improvement, manages escalated customer situations, supports recruiting and onboarding efforts, and ensures the department meets service objectives.

The successful candidate will have:

• 3+ years of customer service leadership experience
• Manufacturing environment strongly preferred
• Experience leading and developing teams
• ERP and business systems experience is considered ideal
• Strong operational and organizational skills
• Proven ability to manage competing priorities
• Experience with performance management, coaching, and employee development

WHY SPIROL:

• Competitive Compensation Structure
• Health/Dental/Vision/Life Insurance
• Disability Insurance
• 401(k) with Company Matching
• ESOP Pension
• Pet Insurance
• Paid time off
• Employee Referral Bonus Program
• Education Assistance Program
• Employee Assistance Program

Careers Video Link: https://www.youtube.com/watch?v=d3OEoDZdnXI

SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.