Customer Service Supervisor

The TJX Companies, Inc.; Austin (TX); On-site; USD 45,000 - 62,000; Full time

Job summary

The TJX Companies, Inc. is seeking an experienced front-end leader in Austin to oversee Associates and ensure an exceptional customer experience. You will mentor staff, manage POS coverage, and promote loyalty programs while maintaining store standards and safety.

Lead by example, train teams on front-end best practices, and coordinate with management to execute store plans and labor policies. A proactive, customer-focused approach is essential to success in this role.

Qualifications

• Promote an excellent customer experience
• Train and mentor Associates on front end principles
• Assign registers and coordinate breaks for Associates
• Ensure adherence to labor laws, policies, and procedures
• Promote credit and loyalty programs

Responsibilities

• Oversee a team of Associates at front of store
• Ensure prompt, courteous customer service and promotion of loyalty programs
• Lead by example by engaging with customers and maintaining a clean store
• Train and coach Associates on personalizing the customer experience
• Coordinate breaks and POS coverage
• Address customer concerns promptly and effectively
• Ensure tasks align with store plan and priorities
• Communicate with management on progress and priorities
• Provide feedback and recognition to staff
• Promote safety and a secure store environment

Skills

Customer service

Team leadership

Staff training

POS coordination

Loyalty programs

Store safety

Tools

POS systems

Job description

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment