CUSTOMER SVC/DEPT LEADER

Smith's Food & Drug Centers; Bountiful (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Smith's Food & Drug Centers in Bountiful, UT is seeking an experienced Front-End Lead to supervise day-to-day checkout and customer service activities. You will model company values, ensure a welcoming environment, manage staffing, schedules, and cash controls, and partner with store management on promotions and budgets.

The role emphasizes accurate product knowledge, teamwork, safety compliance, and maintaining a high standard of service to encourage repeat visits from our customers.

Qualifications

• Effective communication and customer service skills.
• Ability to handle cash and pricing changes.
• Experience supervising a front-end or store department.

Responsibilities

• Direct and supervise day-to-day Front-end functions.
• Maintain safe and clean environment for customers.
• Develop and implement department business plans and promotions.
• Schedule front-end associates to ensure coverage and efficiency.
• Manage cash handling, sales records and price changes.
• Train associates on inventory, ordering, and POS procedures.
• Adhere to safety regulations and report risks.

Skills

Communication

Basic math

Stress management

Retail experience

Customer focus

Teamwork

Inventory knowledge

Safety compliance

Budget basics

Scheduling

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Minimum

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Retail or Customer Service experience
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.
• Adhere to all local, state and federal laws, and company guidelines.
• Assists management in the supervision and coaching of front end associates in the performance of their duties.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.