Customer Service Specialist, Work Control

Radford University; Radford (VA); On-site; USD 38,000 - 43,000; Full time

Job summary

Radford University in Radford, VA is seeking a Customer Service Specialist, Work Control to act as a liaison between Facilities Management and the campus community by phone, in person, and via email.

The role involves using the Assetworks AiM system to allocate shops and funding to work orders, tracking requests, and communicating schedules. Strong customer service, organization, and MS Office skills are required to support campus operations.

Qualifications

• Demonstrated customer service experience.
• Strong interpersonal, communication, and organizational skills and the ability to maintain confidentiality and interact professionally with a diverse group of constituents.
• Database input, retrieval, and reporting.
• Experience with comprehension and application of policies and procedures.
• Proficiency with current Microsoft Office applications, with emphasis on Word, Excel, and Outlook.

Responsibilities

• Provide excellent customer service, serving as a liaison between Facilities Management and the campus community by phone, in person, and through e-mail.
• Assign appropriate shops and administrative funding to work orders in the Assetworks (AiM) System.
• Track and follow up on work requests to ensure timely completion.
• Communicate with constituents regarding scheduled events.
• Process Motor Pool reservations.
• Distribute reports and communicate them to facilities shops.

Skills

Customer service

Interpersonal skills

Organizational skills

Confidentiality

Database input

Database reporting

Policies and procedures

Microsoft Office

Word

Excel

Outlook

Job description

Title: Customer Service Specialist, Work Control

Application Review Date: 10/06/2026

Campus Location: Radford City - Main Campus

Job Description

Provide excellent customer service, serving as a liaison between Facilities Management and the campus community by phone, in person, and through e-mail. Applies technical knowledge by assigning appropriate shops and administrative knowledge by assigning appropriate funding to work orders in the Assetworks (AiM) System. Tracks and follows up on work requests to ensure timely completion. Communicates with constituents regarding scheduled events. Processes Motor Pool reservations. Distributes reports and communicates them to facilities shops.

Required Qualifications

Demonstrated customer service experience. Strong interpersonal, communication, and organizational skills and the ability to maintain confidentiality and interact professionally with a diverse group of constituents. Database input, retrieval, and reporting. Experience with comprehension and application of policies and procedures. Proficiency with current Microsoft Office applications, with emphasis on Word, Excel, and Outlook.

Preferred Qualifications

Technical knowledge of building systems and maintenance requirements. Experience with databases and/or higher education.

Employment Conditions: Designated as emergency call-in/essential personnel.

Is this position Grant Funded: No

Is this position restricted: No

Is this position 100% telework: No

Hours Per Week: 40

Months per Year: 12

Statement of Economic Interest Required: No

FLSA Status: Non-Exempt

Work Classification: Classified Staff

Normal Work Schedule: M-F 8:00 -5:00, some nights/weekends

Employee Classification: Admin & Office Spec III

Department: Res Fac-Maint & Repair

Salary: $38,000 - $43,000 (depending on experience and qualifications)

Department Contact Name: Jennifer Hendrix

Department Contact Phone: [phone]

Department Contact Email: [e-mail]

Equal Opportunity Statement

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement

Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.