Customer Service Specialist with French

Kenvue; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

5 weeks of vacation

Pension Insurance

Meal vouchers

Language courses contribution

On-site gym

Multisport card

Job summary

Kenvue is seeking a bilingual Customer Service Specialist (French & English) to provide excellent support and manage order inquiries. This hybrid position involves excellent communication, relationship building, and problem-solving skills.

The ideal candidate will have 1-3 years of relevant experience and be familiar with using tools like MS Office and SAP. Kenvue offers attractive employee benefits including generous vacation days, hybrid work culture, and wellness programs.

Qualifications

• 1-3 years of relevant experience.
• Ability to handle customer inquiries efficiently.

Responsibilities

• Serve as a key contact for order inquiries.
• Assess and drive resolution of order management issues.
• Facilitate validating and processing customer orders.

Skills

Fluent in English

Fluent in French

Excellent communication skills

Quick decision making

Technical skills in MS Office

Experience with SAP

Education

University/Bachelor’s Degree or Equivalent

Tools

Standard office telephone

Email

Outlook

Job description

Customer Service Specialist - French

Location: Europe/Middle East/Africa, Czechia, Prague. Work Location: Hybrid.

Reports to: Senior Customer Service Supervisor.

What you will do

The Customer Service Specialist will be responsible for providing direct support to customers and facilitating transactional activities related to the full order management process, ensuring timely and accurate order processing, and maintaining a high standard of communication to business partners and customers.

Essential duties and responsibilities

• Serve as a key point of contact for internal Kenvue functions (e.g., Commercial and Plan Supply Chain) and external parties on any order related inquiries or complaints. These will be logged and progressed via CRM.
• Assess and drive resolution of any order management issues with relevant business partners (e.g., AR, Commercial, Plan Supply Chain, LSP).
• Build and maintain good relationships with customers, adjusting and personalizing approach towards them with a goal of excellent customer experience.
• Facilitate order management activities including:
  • Validating orders.
  • Processing quotes for products and services.
  • Processing customer sales orders, free goods, rush orders, and samples.
  • Responding to customer inquiries for new and existing orders.
  • Assisting customers to perform simple self-service tasks.

What We Are Looking For

Required Qualifications

• 1-3 years of relevant experience.
• Excellent language skills in English and French.

Preferred Qualifications

• Technical skills: MS Office, SAP.
• Office skills: Standard office telephone, Email, Outlook.
• University/Bachelor’s Degree or Equivalent.
• Professional skills: Ability to make quick decisions; perform efficiently and effectively; deal with multi-source of information; demonstrate proficiency in written and oral communications.

What’s In It For You

Employee Benefits:

• 5 weeks of vacation and 3 sick days.
• Hybrid model of working / home office.
• Pension Insurance.
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount.
• Language courses contribution.
• Referral award.
• Public transportation allowance.
• Bonus based on company policy.

Office Facilities:

• Nice area with restaurants, metro station 300 m from office.
• Modern office with coffee and fruits, focus rooms.

Health and Wellness Benefits:

• On-site gym and massages.
• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance.
• Multisport card.

Parental leave and early returning parents program.

Equal Opportunity Employer Statement

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Disability Accommodation

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.