Customer Service Specialist with Portuguese

Kenvue; United States; Hybrid; USD 13,129 - 21,007; Full time

Benefits offered by this job

5 weeks vacation

Hybrid work model

Pension insurance

Meal vouchers

Language courses contribution

Referral award

Public transportation allowance

Job summary

Kenvue is seeking a Customer Service Specialist to provide direct support to customers and manage the full order lifecycle, ensuring timely, accurate processing and clear communication with partners and customers.

You will engage with internal teams and customers, resolve order-related issues, and support quotes, orders, samples, and self-service tasks to enhance customer satisfaction.

Qualifications

• 1-3 years of relevant experience.
• Excellent language skills in English & Portuguese.
• Professional skills: ability to make quick decisions; perform efficiently and effectively; deal with multi-sources of information; demonstrate proficiency in written and oral communications.

Responsibilities

• Serve as a key point of contact for internal Kenvue functions and external parties on any order related inquiries/complaints, logged and progressed via CRM.
• Assess and drive resolution of any order management issues with relevant business partners (e.g., AR, Commercial, Plan Supply Chain, LSP).
• Build and maintain good relationships with customers, adjusting and personalizing approach to ensure excellent customer experience.
• Facilitate order management activities: validating orders; processing quotes for products and services; processing customer sales orders, free goods, rush orders and samples; responding to customer inquiries for new and existing orders; assisting customers to perform simple self-service tasks.

Skills

English language

Portuguese language

Education

Bachelor's degree or equivalent

Tools

MS Office

SAP

Job description

Position Details

Reports to: Customer Service Supervisor.

Location: Europe/Middle East/Africa, Czechia, Prague.

Work Location: Hybrid.

Company Overview

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Role Summary

The Customer Service Specialist will be responsible for providing direct support to customers and facilitating transactional activities related to the full order management process, ensuring timely and accurate order processing, and a high standard of communication to business partners and customers.

Key Responsibilities

• Serve as a key point of contact for internal Kenvue functions and external parties on any order related inquiries/complaints, logged and progressed via CRM.
• Assess and drive resolution of any order management issues with relevant business partners (e.g., AR, Commercial, Plan Supply Chain, LSP).
• Build and maintain good relationships with customers, adjusting and personalizing approach to ensure excellent customer experience.
• Facilitate order management activities: validating orders; processing quotes for products and services; processing customer sales orders, free goods, rush orders and samples; responding to customer inquiries for new and existing orders; assisting customers to perform simple self-service tasks.

Required Qualifications

• 1-3 years of relevant experience.
• Excellent language skills in English & Portuguese.
• Professional skills: ability to make quick decisions; perform efficiently and effectively; deal with multi-sources of information; demonstrate proficiency in written and oral communications.

Preferred Qualifications

• Technical skills: MS Office, SAP.
• Office skills: Standard office telephone, Email, Outlook.
• University/Bachelor’s Degree or Equivalent.

Benefits

• 5 weeks of vacation and 3 sick days.
• Hybrid model of working / home office.
• Pension insurance.
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount.
• Language courses contribution.
• Referral award.
• Public transportation allowance.
• Bonus based on company policy.

• Office facilities: nice area with restaurants and metro station 300 m from office; modern office with coffee and fruits, focus rooms.
• Health and wellness benefits: on-site gym and massages; global wellbeing reimbursement, long-term illness contribution, accident, life, and disability insurance; multisport card; parental leave and early returning parents program.

Equal Opportunity Employment

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.