People Support Specialist with French

Mcneil Ab; United States; Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

5 weeks vacation + 3 sick days

Hybrid work model

Pension Insurance

Meal vouchers / cafeteria benefits

Language courses contribution

Referral award

Public transportation allowance

Job summary

Kenvue in Prague is seeking a People Support Specialist with French to deliver outstanding employee support via phone, email and chat, while collaborating with HR and Payroll on complex inquiries. This fixed-term 12-month contract includes training and process improvements, with a hybrid work model and a focus on employee experience.

We look for candidates with 2+ years in Shared Services or Customer Service, fluent English and French, and strong proficiency in Microsoft tools.

Qualifications

• Bachelor degree or higher.
• 2+ years in Shared Services or Customer Service.
• Fluent English and French (written and spoken).
• Experience with Microsoft tools.
• Strong interpersonal and facilitation skills.
• Excellent prioritization and follow-up.
• Empathetic approach to customer interactions.

Responsibilities

• Deliver exceptional employee support via phone, email, and chat.
• Troubleshoot issues, identify root causes, and escalate when needed.
• Promote and support self-service tools and employee services.
• Use case management systems and digital platforms to resolve requests.
• Collaborate with HR and Payroll to resolve complex inquiries.
• Train, coach, and mentor new team members.
• Create and maintain knowledge base articles and SOPs.
• Monitor contact center performance and manage workload.

Skills

Bilingual English/French

Communication skills

Prioritization

Empathy

Interpersonal skills

Education

Bachelor's degree or higher

Tools

Microsoft Office

Job description

Kenvue is currently recruiting for a:

People Support Specialist with French

What we do

At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

Role reports to

EMEA People Support Manager, CCOps

Location

Europe/Middle East/Africa, Czechia, Prague, Prague

Work Location

Hybrid

What you will do

The People Support Specialist is responsible for delivering outstanding customer service and resolving inquiries across various communication channels, such as phone calls, emails, and chat. Additionally, this position will also contribute to complex tasks, projects, process alignments, and act as a point of contact for various functions within the organization. A significant portion of its time will also be dedicated to training, ensuring quality deliverables and fostering continuous improvement.

This position is a fixed-term 12-months contract position with possibility for further extension.

Key Responsibilities

• Deliver exceptional employee support via phone, email, and chat, ensuring timely and accurate resolution of inquiries.
• Troubleshoot issues, identify root causes, and elevate complex cases when needed.
• Promote and support the use of self-service tools and available employee services.
• Utilize case management systems, telephony tools, and digital platforms to manage and resolve requests efficiently.
• Communicate clearly, professionally, and empathetically with employees.
• Collaborate with HR, Payroll, and other cross-functional teams to resolve complex inquiries.
• Drive process improvements and contribute to enhancing the overall employee experience.
• Maintain high-quality service standards and participate in quality monitoring activities.
• Train, coach, and support new team members while maintaining training materials and documentation.
• Create and maintain knowledge base articles, process documentation, and standard operating procedures.
• Monitor contact center performance, including service levels, queue management, and workforce availability.
• Generate and analyze workforce management reports, forecast staffing needs, and optimize scheduling.
• Perform administrative and reporting activities to support day-to-day contact center operations.

What we are looking for

• Bachelor degree or higher.
• 2+ years of experience in Shared Services or Customer Service role or equivalent experience
• Fluent knowledge of English and French (written and spoken) is a must.
• Experience with Microsoft tools.
• Strong interpersonal, consultative and facilitation skills.
• Excellent prioritization skills, ensuring timely follow-up and resolution of customer inquiries.
• Ability to empathize with customers, actively listen to their concerns, and maintain patience and composure during challenging interactions.

What's In It For You:

Employee Benefits

• 5 weeks of vacation and 3 sick days
• Hybrid model of working / home office
• Pension Insurance
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount
• Language courses contribution
• Referral award
• Public transportation allowance
• Bonus based on company policy

Office Facilities

• Nice area with restaurants with metro station 300 m from office
• Modern office with coffee and fruits, focus rooms

Health and Wellness Benefits

• On-site gym and massages
• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
• Multisport card
• Parental leave and early returning parents program

#LI-IP1

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.