Customer Service Specialist - Fixed term contract

Mcneil Ab; United States; Remote; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive Total Rewards Package

Learning & Development Opportunities

Inclusive and collaborative work env

12 months fixed term contract

Job summary

Kenvue is seeking a Customer Service Specialist for a fixed-term contract to support order processing, invoicing, returns, and inquiries in a demanding logistics environment based in Athens.

The role requires 2–4 years in customer service, a relevant bachelor's degree, and fluency in Greek and English. Strong Excel skills and ERP familiarity are preferred; spolu with excellent communication and organizational abilities, you will collaborate across teams to ensure smooth service delivery.

Qualifications

• 2–4 years of relevant customer service experience.
• Bachelor's Degree in Business Administration, Economics or Logistics.
• Fluency in Greek and English.
• Strong Excel skills and digital proficiency.
• Familiarity with ERP systems.
• Excellent verbal and written communication.
• Strong organizational and prioritization abilities.

Responsibilities

• Manage end-to-end order processing and invoicing.
• Respond to inquiries and resolve service issues.
• Coordinate returns, credits and 3PL tasks.
• Maintain accurate customer data in systems.
• Communicate order status and delivery updates.
• Collaborate with internal teams to improve processes.
• Ensure compliance with policies and procedures.
• Support customer satisfaction initiatives.

Skills

Customer service experience

Fluent Greek (EL)

Fluent English

Excel proficiency

ERP familiarity

Communication skills

Organizational skills

Education

Bachelor's degree in Business Administration, Economics or Logistics

Tools

Microsoft Excel

ERP systems

Job description

Kenvue is currently recruiting for:

Customer Service Specialist - Fixed term contract

This position reports into Customer Service & Distribution Lead and is based at Maroussi - Athens.

What we do

At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who we are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours. For more information,

What you will do

The Customer Service Specialist is responsible for supporting all key activities of Customer Service and 3PL operations as per day-to-day requirements, around order management, invoicing process, processing of returns/credits, responding to inquiries, resolving issues, and maintaining accurate account information.

Key Responsibilities

• Manage end-to-end order processing and invoicing, ensuring accuracy and timely reporting to key stakeholders.
• Process customer orders received from internal and external sources while maintaining customer account information in company systems.
• Handle customer inquiries, complaints, and service issues related to orders, deliveries, billing, products, and returns, ensuring prompt resolution.
• Coordinate returns, credits, stock discrepancy investigations, and claims management, working closely with customers and third-party logistics providers (3PLs).
• Proactively communicate with customers regarding order status, product availability, delivery schedules, delays, and issue resolution updates.
• Maintain accurate documentation, shipment and return records, and detailed logs of customer interactions to support compliance and operational excellence.
• Collaborate with commercial teams, customers, and internal stakeholders to enhance customer satisfaction, streamline service processes, and improve response efficiency.
• Ensure adherence to company policies and procedures while contributing insights and continuous improvement initiatives to improve customer service performance.

What we are looking for

Required Qualifications

• 2-4 years of relevant customer service experience
• Bachelor's Degree preferably in Business Administration, Economics or Logistics
• Fluency in Greek & English is required
• Strong digital skills, including advanced knowledge of Microsoft Excel; familiarity with ERP systems is an advantage
• Strong verbal and written communication skills
• Strong organizational and prioritization skills

Desired Qualifications

• Demonstrated ability to proactively improve customer interactions
• Capacity to adapt quickly to evolving customer needs and implement innovative solutions within a team environment
• Strong problem-solving skills
• Commitment to customer service excellence and ethical standards
• Capability to analyze customer feedback and implement service improvements

What's in it for you

• Competitive Total Rewards Package
• Learning & Development Opportunities
• Inclusive and collaborative work environment
• 12 months fixed term contract

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.