Customer Service Specialist with Spanish

Kenvue; United States; Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Vacation & sick days

Hybrid work model

Pension insurance

Meal vouchers

Language courses contribution

Referral award

Transit allowance

Bonus policy

Job summary

Kenvue is recruiting a Customer Service Specialist with Spanish for our United States operations. The role focuses on direct customer support and managing the full order lifecycle with accurate processing and clear communication to partners and customers.

Ideal candidates will have 1–3 years of relevant experience, strong English and Spanish language skills, and familiarity with MS Office and SAP. A Bachelor’s degree or equivalent is preferred.

Qualifications

• 1–3 years of relevant experience.
• Excellent language skills in English & Spanish.
• Proficiency with MS Office and SAP.
• Bachelor’s Degree or Equivalent.

Responsibilities

• Serve as a key contact for internal and external stakeholders on order-related inquiries and complaints.
• Assess and resolve order management issues with business partners (AR, Commercial, Planning, LSP).
• Build and maintain strong relationships with customers to ensure excellent experience.
• Process orders, quotes, and customer sales orders, including free goods, rush orders, and samples.
• Respond to inquiries and assist customers with self-service tasks.

Skills

English & Spanish

CRM

Customer service

Education

Bachelor’s degree or equivalent

Tools

MS Office

SAP

Job description

Kenvue is currently recruiting for a Customer Service Specialist with Spanish. At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands – including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you!

What you will do

The Customer Service Specialist will be responsible for providing direct support to customers and facilitating transactional activities related to the full order management process, ensuring timely and accurate order processing, and maintaining a high standard of communication to business partners and customers.

Essential duties and responsibilities

• Serve as a key point of contact for internal Kenvue functions (e.g., Commercial and Plan Supply Chain) and external parties on any order‑related inquiries/complaints, logging and progressing them via CRM.
• Assess and drive resolution of any order management issues with the relevant business partners (e.g., AR, Commercial, Plan Supply Chain, LSP).
• Build and maintain good relationships with customers, adjusting and personalizing the approach towards them with the goal of excellent customer experience.
• Facilitate order management activities, including:
  • Validate orders.
  • Process quotes for products and services.
  • Process customer sales orders, free goods, rush orders, and samples.
  • Respond to customer inquiries for new and existing orders.
  • Assist customers to perform simple self‑service tasks.

What We Are Looking For

Required Qualifications

• 1‑3 years of relevant experience.
• Excellent language skills in English & Spanish.

Preferred Qualifications

• Technical skills: MS Office, SAP.
• Office skills: Standard office telephone, Email, Outlook.
• University/Bachelor’s Degree or Equivalent.
• Professional skills: Ability to make quick decisions; perform efficiently and effectively; deal with multi‑source of information; demonstrate proficiency in written and oral communications.

Employee Benefits

• 5 weeks of vacation and 3 sick days.
• Hybrid model of working / home office.
• Pension Insurance.
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount.
• Language courses contribution.
• Referral award.
• Public transportation allowance.
• Bonus based on company policy.

Office Facilities

• Nice area with restaurants within 300m of the office and a metro station.
• Modern office with coffee and fruits, focus rooms.

Health and Wellness Benefits

• On‑site gym and massages.
• Global wellbeing reimbursement, long‑term illness contribution, accident, life, and disability insurance.
• Multisport card.
• Parental leave and early‑returning parents program.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.