Customer Service Reps

Palm Harbor Homes; Lancaster (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Palm Harbor Homes is seeking a customer service representative to address customer inquiries and resolve issues related to product warranties and service commitments. The role emphasizes timely responses, accuracy, and maintaining customer loyalty.

You'll handle calls and in-person interactions, document interactions, and coordinate with other departments to ensure satisfactory outcomes. A high school diploma and 2–4 years of related experience are required; some college is preferred.

Qualifications

• High school diploma and 2-4 years of relevant, related experience.
• Some college coursework preferred.
• Familiarity with customer service processes and documentation.

Responsibilities

• Assist customers by phone or in person to provide information about products or services.
• Enter orders, process changes, and handle billing or account inquiries.
• Record detailed notes of inquiries, complaints, and actions taken.
• Resolve customer issues and coordinate with other departments as needed.
• Refer unresolved grievances to designated teams for investigation.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma

Some college

Tools

Computers

Job description

The production service team ensures customer issues are addressed to the customer's satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

Customer service representatives take customer calls and work to resolve customer issues and concerns with Cavco's warranties and commitments. He/she assists customers with understanding their product purchase. Senior specialists have a mastery of skills and knowledge regarding service operations and customer support. This role works independently executing specific and at times complex process steps under continuous quality review and coaching as needed.

• Work with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May receive orders, resolve complaints about billing, and explain how to use product or service.
• High school diploma and 2 - 4 years of relevant, related experience
• Some college preferred