Senior Customer Support & Warranty Specialist

Cavco Industries, Inc.; Lancaster (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Cavco Industries, Inc. seeks a Customer Service Representative in Lancaster, TX. This role handles calls and in-person inquiries, processes orders, and resolves complaints related to Cavco warranties and commitments. A high school diploma with 2–4 years of relevant experience is required; some college is preferred.

Responsibilities include recording interactions, coordinating with departments, and ensuring accurate billing and service updates. Excellent communication is essential.

Qualifications

• High school diploma and 2-4 years of relevant, related experience.
• Some college preferred.

Responsibilities

• Work with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May receive orders, resolve complaints about billing, and explain how to use product or service.

Skills

Customer service

Phone support

Record keeping

Billing support

Education

High school diploma

Some college coursework

Job description

Cavco Industries, Inc. seeks a Customer Service Representative in Lancaster, TX. This role handles calls and in-person inquiries, processes orders, and resolves complaints related to Cavco warranties and commitments. A high school diploma with 2–4 years of relevant experience is required; some college is preferred.

Responsibilities include recording interactions, coordinating with departments, and ensuring accurate billing and service updates. Excellent communication is essential.