Customer Service Specialist - Senior Wellness

Encore Wellness Therapy; Las Vegas (NV); Sur place; USD 23 000 - 24 000; Plein temps

Avantages offerts par ce poste

Three weeks PTO

Health benefits

Life insurance & AD&D

401k options

Paid holidays incl. birthday

Résumé du poste

Encore Wellness Therapy in Las Vegas, NV is seeking a Front Office/Customer Service Specialist to join a team that helps change lives through wellness programs. The role focuses on greeting members, check-ins/outs, payments, and scheduling, with a Monday–Friday schedule from 7:30a to 4:30p.

CPR certification is preferred or obtainable after employment, and bilingual Spanish is required. The position offers health benefits after 60 days, PTO, life/AD&D insurance, 401(k) options after 90 days, and

Qualifications

• Medical or fitness front office experience highly preferred
• Fitness/Personal Training experience preferred
• Current CPR, or willingness to obtain while employed
• Good computer skills
• Ability to work in the US without sponsorship
• Bi-lingual, Spanish Required

Responsabilités

• Greet guests and determine nature of visit to facility and process appropriately.
• Receive and process payments.
• Schedule new and follow-up appointments and request transportation when appropriate.
• Process Physical Therapy referral authorizations.
• Answer the telephone with a friendly tone and appropriate greeting, transfer calls, take messages, and follow up with appropriate action.
• Inform our members about the wellness programs (in center & virtually) that are available to them.
• Sanitize to provide a clean and safe environment for members and staff.
• Assist with gym member check-ins.
• Guide new members through the process of logging into our virtual program (Wellness Everywhere).

Connaissances

Front desk experience

Bilingual Spanish

Customer service

Computer skills

Medical/fitness office

Description du poste

Job Details: Job Location: Las Vegas3 - Las Vegas, NV 89102, Position Type: Full Time, Salary Range: $16.50 - $17.00 Hourly, Customer Service Specialist– Senior Wellness

www.niftyafterfifty.com

Encore Wellness is seeking a friendly Front Office/Customer Service Specialist to join its dedicated team in Las Vegas, NV. If you are looking for an opportunity to support a passionate team that provides the kind of care that will help change the lives of our members for the better,

This position greets members and patients, performs check-ins, check-outs and processes all clerical guest requirements, while providing exemplary customer service. An ideal candidate will be self-motivated, organized, flexible, reliable, courteous, friendly, and have the capacity to learn in a fast-paced environment.

Schedule will be Monday – Friday, 7:30a – 4:30p.

Major Duties and Responsibilities:

• Greet guests and determine nature of visit to facility and process appropriately.
• Receive and process payments.
• Schedule new and follow-up appointments and request transportation when appropriate.
• Process Physical Therapy referral authorizations.
• Answer telephone with a friendly tone and appropriate greeting, transfer calls, take messages, and follow up with appropriate action.
• Inform our members about the wellness programs (in center & virtually) that are available to them.
• Sanitize to provide a clean and safe environment for members and staff.
• Assist with gym member check-ins.
• Guide new members through the process of logging into our virtual program (Wellness Everywhere).

Qualifications:

• Medical or fitness front office experience highly preferred
• Fitness/Personal Training experience preferred
• Current CPR, or willingness to obtain while employed
• Good computer skills
• Ability to work in the US without sponsorship
• Bi-lingual, Spanish Required

Benefits:

• Three weeks PTO the first two years; four weeks beginning third year
• Health benefits offered the 1st of the month, following 60 days
• Company paid Basic Life and AD&D Insurance
• 401k (Traditional & Roth Options), following 90 days
• Paid Holidays, including one for your Birthday!
• Competitive pay, depending on experience
• Monday – Friday schedule, no weekends

Background checks are part of our employment process.

At Encore, “We are W.A.R.R.I.O.R.S for our members – championing their health, independence, and joy in aging. We are also warriors for ourselves – committed to our own wellness so we can lead with purpose, compassion, and strength in everything we do.”