Customer Service Specialist - Senior Wellness

Encore Wellness; Nevada; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Three weeks PTO the first two years

Health benefits starting after 60 days

Company paid Basic Life and AD&D

401k options after 90 days

Paid Holidays including Birthday

Job summary

Encore Wellness in Las Vegas, NV is seeking a friendly Front Office/Customer Service Specialist to greet members, manage check-ins/check-outs, and handle payments while delivering exemplary service. The ideal candidate is organized, reliable, and able to work Monday–Friday 7:30am–4:30pm, with bilingual Spanish proficiency and good computer skills.

CPR certification is preferred and sponsorship is not required.

Qualifications

• Medical or fitness front office experience preferred.
• Fitness/Personal Training experience preferred.
• CPR certification now or willingness to obtain while employed.
• Good computer skills and basic office software literacy.
• Must be able to work in the US without sponsorship.
• Bi-lingual, Spanish required.

Responsibilities

• Greet guests and determine nature of visit to facility and process appropriately.
• Receive and process payments.
• Schedule new and follow-up appointments and coordinate transportation when needed.
• Process Physical Therapy referral authorizations.
• Answer calls with friendly greeting, transfer and take messages if needed.
• Inform members about wellness programs available in center and virtually.
• Sanitize and maintain a clean, safe environment for members and staff.
• Assist with gym member check-ins and guide members through Wellness Everywhere.

Skills

Front desk

Customer service

Bilingual Spanish

Computer skills

CPR certification (preferred)

Tools

Appointment scheduling software

Payment processing systems

Job description

Customer Service Specialist – Senior Wellnesswww.niftyafterfifty.comEncore Wellness is seeking a friendly Front Office/Customer Service Specialist to join its dedicated team in Las Vegas, NV. If you are looking for an opportunity to support a passionate team that provides the kind of care that will help change the lives of our members for the better, apply today!This position greets members and patients, performs check-ins, check-outs and processes all clerical guest requirements, while providing exemplary customer service. An ideal candidate will be self-motivated, organized, flexible, reliable, courteous, friendly, and have the capacity to learn in a fast-paced environment.Schedule will be Monday – Friday, 7:30a – 4:30p.Major Duties and Responsibilities:Greet guests and determine nature of visit to facility and process appropriately.Receive and process payments.Schedule new and follow-up appointments and request transportation when appropriate.Process Physical Therapy referral authorizations.Answer telephone with a friendly tone and appropriate greeting, transfer calls, take messages, and follow up with appropriate action.Inform our members about the wellness programs (in center & virtually) that are available to them.Sanitize to provide a clean and safe environment for members and staff.Assist with gym member check-ins.Guide new members through the process of logging into our virtual program (Wellness Everywhere).Qualifications:Medical or fitness front office experience highly preferredFitness/Personal Training experience preferredCurrent CPR, or willingness to obtain while employedGood computer skillsAbility to work in the US without sponsorshipBi-lingual, Spanish RequiredBenefits:Three weeks PTO the first two years; four weeks beginning third yearHealth benefits offered the 1st of the month, following 60 daysCompany paid Basic Life and AD&D Insurance401k (Traditional & Roth Options), following 90 daysPaid Holidays, including one for your Birthday!Competitive pay, depending on experienceMonday – Friday schedule, no weekendsBackground checks are part of our employment process.At Encore, “We are W.A.R.R.I.O.R.S for our members – championing their health, independence, and joy in aging. We are also warriors for ourselves – committed to our own wellness so we can lead with purpose, compassion, and strength in everything we do.”