Customer Service Representative

Arrow Exterminators; Winston-Salem (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Generous time off

11 holidays

401(k) match

Roth IRA

Medical insurance

Dental insurance

Vision insurance

HSA

Telemedicine

Disability insurance

Cancer insurance

Accident insurance

Wellness suite

Life insurance

Job summary

Arrow Exterminators is seeking a dedicated Customer Service Representative in Winston-Salem to provide front-line support for customers and internal teams. The role emphasizes accurate data handling, scheduling, and payment processing to keep service operations running smoothly.

Ideal candidates will have a high school diploma, strong MS Office skills, and a professional appearance. This full-time on-site position may require overtime to meet monthly objectives and customer needs.

Qualifications

• Proficiency with Microsoft Office Suite.
• Present a professional appearance.
• Able to work a 40-hour week with potential overtime.

Responsibilities

• Serve as the first point of contact for internal and external customers.
• Assist with service scheduling and payments, and update customer files.
• Connect with customers via outbound calls to schedule technicians and ensure payments.
• Maintain accurate records and deliver a positive customer experience.

Skills

MS Office

Professional appearance

40-hour workweek

Overtime flexibility

Education

High school diploma

Equivalent qualification

Job description

Customer Service Representative

Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.

Arrow Exterminators

Our administrative representatives enjoy benefits including:

• generous time off,
• 11 paid holidays,
• 401(k) with company match, Roth IRA
• medical, dental and vision insurance,
• high deductible HSA,
• telemedicine,
• disability, cancer, and accident insurance.
• health & wellness suite
• company-paid + additional, optional, life insurance.

ABOUT OUR FAMILY OF BRANDS

We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 16 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

A DAY IN THE LIFE AS A Customer Service Representative

As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.

Minimum Qualifications:

• Working knowledge of Microsoft Office Suite
• High school diploma or equivalent
• Present a professional appearance
• Able to work a 40-hour (minimum) workweek
• Willing to work minimal overtime as needed

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.