Medical Records Processing Specialist Onsite

Healthmark Group; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare technology company in Dallas is seeking an entry level Onsite Medical Records Processing Specialist to join their team. This role involves managing incoming ROI requests and ensuring accuracy while providing excellent customer service. Candidates must be quick learners and dependable team players with a positive attitude. The position offers a unique opportunity to start a career with a fast-growing organization that emphasizes professionalism and customer satisfaction.

Qualifications

• Motivated candidates looking to start a career.
• Ability to follow procedures for release of PHI.
• Excellent customer service skills.

Responsibilities

• Complete all incoming ROI requests efficiently.
• Manage front desk for patient requests.
• Maintain confidentiality and accuracy of the release.

Skills

Fast learner

Dependable

Quick worker

Team player

Positive attitude

Job description

COMPANY

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’ s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient‑centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

JOB DESCRIPTION

HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast‑growing company. We are expanding rapidly and have created unique roles that need qualified candidates.

POSITION: Onsite Medical Records Processing Specialist

Location: 3500 Gaston Ave, Dallas, TX 75246

Entry Level Job Duties

JOB ROLE AND RESPONSIBILITIES

• Complete all incoming ROI requests in a timely and efficient manner.
• Manage front desk for Patient Requests and concerns- walk ins
• This position must maintain 100% ROI Accuracy.
• This position must complete all STATs within an hour and maintain a 24‑hour turnaround time for all other ROI requests.
• This position must keep all queues current.
• Validates requests and authorizes for release of PHI according to established procedures.
• Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abides by the ROI policy specific to both HealthMark and the client.
• This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
• This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provides excellent customer service by being attentive and respectful.
• Follows-through as promised.
• Proactive in identifying PT complaints with the ability to de‑escalate as needed.
• Communicate effectively with customers.
• Achieve maximum customer satisfaction.

QUALITIES

• Fast learner
• Dependable
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more.

Note: This job description is intended to provide a general overview of the position and does not encompass all job‑related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.