Customer Service Specialist: Rentals & Equipment Support

U-Haul; Jersey City (NJ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Paid holidays, vacation & sick days

Life insurance

Discounts on products

Job summary

U-Haul in Jersey City seeks a Customer Service Representative to join a supportive team and be the face of our exceptional service. You will assist customers, dispatch and return equipment using U-Scan tech, and help with inspections and hookups on-site.

The role offers on-the-job education through U-Haul University, with opportunities for advancement and benefits. Strong communication and teamwork are essential to success in this position.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Excellent interpersonal skills and a customer-first attitude.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot and check fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and process returns.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul in Jersey City seeks a Customer Service Representative to join a supportive team and be the face of our exceptional service. You will assist customers, dispatch and return equipment using U-Scan tech, and help with inspections and hookups on-site.

The role offers on-the-job education through U-Haul University, with opportunities for advancement and benefits. Strong communication and teamwork are essential to success in this position.