Customer Service & Equipment Support Specialist

U-Haul; Ashland (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym reimbursement

Paid holidays

Job summary

U-Haul is seeking a friendly Customer Service Representative to join a supportive team. You will assist customers inside and outside a U-Haul center, help with rentals, inspect equipment, and educate customers on products and services.

You will use U-Haul's smartphone-based U-Scan technology to manage rentals, move and hook up trucks, and ensure equipment is clean and ready. This role offers on-the-job education and opportunities to advance within the company.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a friendly Customer Service Representative to join a supportive team. You will assist customers inside and outside a U-Haul center, help with rentals, inspect equipment, and educate customers on products and services.

You will use U-Haul's smartphone-based U-Scan technology to manage rentals, move and hook up trucks, and ensure equipment is clean and ready. This role offers on-the-job education and opportunities to advance within the company.