Customer Service Specialist — Problem Solver & Support Pro

zTrip FTC; Fort Collins (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, Dental, Vision, and Life Insu

Paid Time Off (PTO)

Paid Holidays

401(k) with Company Match

Paid Training

Career Advancement Opportunities

Employee Recognition Programs

Supportive Team Environment

Stable Employment with a Growing Org

Job summary

zTrip FTC is seeking a friendly and professional Customer Service Representative to serve as the primary contact for customers and drivers. You will answer questions, resolve concerns, and ensure every interaction reflects our commitment to service excellence.

The successful candidate communicates clearly, stays composed under pressure, and delivers courteous, timely support across phone, email, and company channels. This role offers growth within a growing organization.

Qualifications

• Previous experience in customer service, call center operations, or transportation is preferred.
• Excellent verbal and written communication skills.
• Ability to stay calm and professional in a fast-paced environment.
• Reliable attendance and strong work ethic.
• Proficient with computers and basic software.

Responsibilities

• Answer inquiries by phone, email, and messaging platforms.
• Provide accurate information about services and policies.
• Resolve issues and escalate when needed.
• Coordinate with drivers and dispatch for service quality.
• Maintain clear records of interactions and follow-ups.

Skills

Customer service

Communication

Problem solving

Call center

Dispatch support

Tools

CRM software

Phone systems

Ticketing tools

Job description

zTrip FTC is seeking a friendly and professional Customer Service Representative to serve as the primary contact for customers and drivers. You will answer questions, resolve concerns, and ensure every interaction reflects our commitment to service excellence.

The successful candidate communicates clearly, stays composed under pressure, and delivers courteous, timely support across phone, email, and company channels. This role offers growth within a growing organization.