Customer Support Representative – Travel

Excitingtravelnow; Pittsfield (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Excitingtravelnow is seeking a dependable Customer Support Representative to assist clients with travel-related services. You will respond to inquiries, provide guidance, and ensure a positive experience from inquiry to travel completion.

The role emphasizes clear communication, reliability, and attention to detail, with flexible remote work options and opportunities for growth within travel hospitality.

Qualifications

• Excellent verbal and written communication abilities.
• Customer service experience preferred but not required.
• Proactive problem solving and positive attitude.
• Comfortable using email, web-based tools, and basic software.

Responsibilities

• Respond to client inquiries via phone, email, and online channels.
• Assist with travel questions, reservations, and general support.
• Share accurate information about destinations, policies, and procedures.
• Maintain timely and professional communication with clients.
• Follow company service standards and guidelines.
• Document interactions and updates in company systems.

Skills

Strong communication

Interpersonal skills

Self-motivated

Independent work

Computer literacy

Detail-oriented

Travel passion

Job description

Customer Support Representative – Travel

About the job Customer Support Representative – Travel

Position Overview

We are seeking a dependable and service-focused Customer Support Representative to assist clients with travel-related services. This role is ideal for individuals who enjoy helping others, communicating clearly, and providing reliable support throughout the travel planning process.

You will work directly with clients to answer questions, provide guidance, and ensure a positive experience from inquiry through travel completion.

Key Responsibilities

Respond to client inquiries via phone, email, and online communication

Provide assistance with travel questions, reservations, and general support

Share accurate information about destinations, policies, and procedures

Maintain professional and timely communication

Follow company service standards and operational guidelines

Document interactions and updates in company systems

Qualifications

Strong communication and interpersonal skills

Customer service experience preferred but not required

Self-motivated and able to work independently

Comfortable using computers, email, and web-based tools

Detail-oriented with a positive, solution-focused mindset

Interest in travel or hospitality is a plus

What We Provide

Initial training and ongoing mentorship

Flexible remote work options

Growth opportunities within the travel industry

Supportive and collaborative team environment