Customer Service Specialist - Problem-Solver & Scheduler

Stark Exterminators; Charleston (SC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Generous time off

11 paid holidays

401(k) with company match

Roth IRA

Medical, dental and vision insurance

High deductible HSA

Telemedicine

Disability insurance

Cancer insurance

Accident insurance

Health & wellness suite

Company-paid life insurance

Job summary

Stark Exterminators is seeking a full-time Customer Service Representative to provide frontline service support and administrative duties for internal and external Service Center customers in Charleston. You will answer calls, assist with scheduling, collect payments, update files, and strive to create an outstanding customer experience.

A high school diploma and proficiency with Microsoft Office are required, with a typical 40-hour work week and overtime as needed.

Qualifications

• Working knowledge of Microsoft Office Suite.
• Present a professional appearance.
• Able to work a 40-hour (minimum) work week.
• Willing to work minimal overtime as needed.

Responsibilities

• Serve as the first point of contact for internal and external customers.
• Assist in scheduling service and updating customer files.
• Collect payments and ensure accounts are paid.
• Conduct outbound calls to schedule technicians and improve service outcomes.

Skills

Microsoft Office Suite

Professional appearance

40-hour work week

Education

High school diploma or equivalent

Job description

Stark Exterminators is seeking a full-time Customer Service Representative to provide frontline service support and administrative duties for internal and external Service Center customers in Charleston. You will answer calls, assist with scheduling, collect payments, update files, and strive to create an outstanding customer experience.

A high school diploma and proficiency with Microsoft Office are required, with a typical 40-hour work week and overtime as needed.