Customer Service Specialist – Pest Care & Scheduling

Rollins; Fort Myers (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid vacation, holidays, and sick time

Employee discounts

Tuition reimbursement

Job summary

Orkin, a Rollins subsidiary, seeks a Customer Service Specialist in Fort Myers, FL. You will handle calls, schedule visits, and coordinate routes for technicians, delivering top-notch service with empathy and accuracy.

The role includes comprehensive benefits and a strong training program, with opportunities for growth in a recession-resistant industry. Prior CS/Sales experience and a HS diploma are preferred.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows/Web-based systems to track routes and schedules.
• Coordinate service for technicians to minimize drive time.
• Identify customer needs through listening and questioning.
• Maintain accurate customer data and follow up on payments and results.

Skills

Customer Service

Sales

Communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin, a Rollins subsidiary, seeks a Customer Service Specialist in Fort Myers, FL. You will handle calls, schedule visits, and coordinate routes for technicians, delivering top-notch service with empathy and accuracy.

The role includes comprehensive benefits and a strong training program, with opportunities for growth in a recession-resistant industry. Prior CS/Sales experience and a HS diploma are preferred.