Customer Service Specialist — Packaging Solutions

TransPak Inc.; Newark (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid Time Off

Paid Sick Leave

Holiday Pay

Job summary

TransPak Inc. in Newark, CA, is seeking a Customer Service Representative (Level I) to support internal and external customers with product knowledge and order management. You will work with the team to ensure timely responses and accurate order processing.

Ideal candidates have 1–2 years of experience, a High School Diploma or GED, and a proactive, friendly demeanor. The role offers $24 per hour with benefits including medical, dental, vision, 401k, paid time off, paid sick leave, and holiday

Qualifications

• High School Graduate or GED.
• 1-2 years’ experience as a Customer Service Representative.
• Customer/Client focused.
• Problem solver and analysis.
• Experience with time management.
• High level of motivation and strong work ethic.
• Sage X3 experience or other ERP systems.
• Effective interpersonal skills.

Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Process customer orders/changes/returns according to established department policies and procedures.
• Work closely with Planner for scheduling of orders.
• Work closely with the credit department to resolve disputed credit items.
• Partners with the sales team to meet and exceed customer’s service expectations.
• Manage and maintain all emails that come into the Customer Service group email, including responding within 15 minutes.
• Enter new orders, release blanket orders and manage reschedules.
• Receive purchase orders, enter orders, and communicate with Sales for approval.
• Manage Back orders and past dues daily.
• 2-week out drawer management and daily order confirmations.
• Answer all incoming calls professionally and provide status updates.

Skills

Customer service

Communication

Time management

Problem solving

Team collaboration

Education

High School Diploma or GED

Tools

Sage X3

Job description

TransPak Inc. in Newark, CA, is seeking a Customer Service Representative (Level I) to support internal and external customers with product knowledge and order management. You will work with the team to ensure timely responses and accurate order processing.

Ideal candidates have 1–2 years of experience, a High School Diploma or GED, and a proactive, friendly demeanor. The role offers $24 per hour with benefits including medical, dental, vision, 401k, paid time off, paid sick leave, and holiday