Customer Service Specialist — Order Processing & Inquiries

Hillyard; Urbandale (IA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Paid holidays

Paid time off

401K & profit sharing

Job summary

Hillyard, Inc. is actively seeking a Customer Service Representative for our Urbandale, IA location. The role involves handling customer inquiries, processing orders, and maintaining pricing for National Accounts within the Customer Service team.

The ideal candidate has a High School Diploma or equivalent, at least 1 year in a related field, and familiarity with SAP. This on-site position offers competitive pay and growth opportunities within a family-owned enterprise with a long history.

Qualifications

• High School Diploma, GED, or equivalent.
• 1 year of experience in a related field.
• Knowledge of SAP a plus.
• Ability to multi-task.
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Process Distribution and Customer Orders.
• Process inter-departmental orders / sample and replacement orders.
• Process return orders.
• Track shipments.
• Maintains customer specific pricing.
• Monitors the open orders report.
• Respond to customer inquiries.
• Processes credit memos.
• Operates the Northwest Missouri City Sales Office.

Skills

Multi-tasking

Verbal & written communication

Education

High School Diploma/GED or equivalent

Tools

SAP

Job description

Hillyard, Inc. is actively seeking a Customer Service Representative for our Urbandale, IA location. The role involves handling customer inquiries, processing orders, and maintaining pricing for National Accounts within the Customer Service team.

The ideal candidate has a High School Diploma or equivalent, at least 1 year in a related field, and familiarity with SAP. This on-site position offers competitive pay and growth opportunities within a family-owned enterprise with a long history.