Customer Service Specialist - Onsite, Manufacturing

Danfoss GmbH; Minneapolis (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus system

Paid vacation

Retirement plan

Flexible working hours

Personal insurance

Employee Referral Program

Job summary

Danfoss is looking for a Customer Service Representative in Minneapolis or Van Wert. This position serves as the primary point of contact for customers, ensuring effective communication, accurate order processing, and excellent service throughout the customer experience.

Success will be measured by the ability to build relationships and resolve issues efficiently. Candidates should have strong communication skills and 3+ years of customer service experience.

Qualifications

• Minimum of 3 years of customer service experience in a fast-paced environment.
• Strong verbal and written communication skills are essential.
• Must be authorized to work in the United States.

Responsibilities

• Serve as the primary point of contact for customers.
• Manage customer orders from entry through fulfillment.
• Collaborate closely with Sales Account Managers and Customer Service team members.

Skills

Customer service experience

Communication skills

Microsoft Office

Order management

Problem-solving

Active listening

Collaboration skills

Education

High School Diploma or GED

Some college coursework or associate degree

Tools

SAP

ERP systems

CRM systems

Job description

Danfoss is looking for a Customer Service Representative in Minneapolis or Van Wert. This position serves as the primary point of contact for customers, ensuring effective communication, accurate order processing, and excellent service throughout the customer experience.

Success will be measured by the ability to build relationships and resolve issues efficiently. Candidates should have strong communication skills and 3+ years of customer service experience.