Customer Service Specialist — Onsite, Growth to Full-Time

Kelly; Pittsfield (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Transit benefits

Holiday pay

Sick leave

Job summary

Kelly is seeking a Customer Service Specialist to join our top optical manufacturing operation in Pittsfield, MA. The role offers a contract-to-hire path with a daylight schedule and no weekends, paying $21.25 per hour, with overtime potential.

You will handle calls, emails, and chats; log orders, process rework requests, and troubleshoot issues across Salesforce, Optifacts, and lab software. You’ll expand product knowledge through training and report on routine metrics while upholding safety

Qualifications

• Have prior experience delivering exceptional customer service in an office or call center environment.
• Demonstrate strong problem-solving skills and the ability to exercise sound, independent judgment.
• Are comfortable navigating multiple computer programs and learning new software (familiarity with Salesforce or Optifacts is a plus).

Responsibilities

• Providing high-quality customer care by handling inbound and outbound phone calls, emails, and live chats.
• Entering accurate customer orders, processing rework requests, and troubleshooting job issues from start to finish.
• Investigating and solving complex customer concerns using analysis, resourcefulness, and individual judgment.
• Working with core operational systems, including Salesforce, Optifacts, and lab management software.
• Answering optical-related technical questions and actively expanding your product knowledge through assigned training.
• Managing customer order status updates, late lists, and generating routine operational reports.
• Maintaining a safe, organized workspace and adhering to all workplace safety guidelines.

Skills

Customer service

Problem solving

Computer proficiency

Communication skills

Tools

Salesforce

Optifacts

Lab management software

Job description

Kelly is seeking a Customer Service Specialist to join our top optical manufacturing operation in Pittsfield, MA. The role offers a contract-to-hire path with a daylight schedule and no weekends, paying $21.25 per hour, with overtime potential.

You will handle calls, emails, and chats; log orders, process rework requests, and troubleshoot issues across Salesforce, Optifacts, and lab software. You’ll expand product knowledge through training and report on routine metrics while upholding safety