Optical Sales & Care Specialist (Part-Time)

Upham's Corner Health Center; Boston (MA); Sur place; USD 28 000 - 37 000; Temps partiel

Résumé du poste

Talentify is seeking an Optical Assistant in Dorchester, MA for a part-time, 20-24 hours per week schedule. The role supports the optical shop, assists with sales, measurements, lens selection, and ensures HIPAA compliance in a Federally Qualified Health Center setting.

Evening and one Saturday per month availability are required, with pay ranging $20.00–$27.00 per hour and potential for extra hours as needed. Prior admin and customer-service experience preferred.

Qualifications

• High-school diploma or equivalent (GED).
• Previous administrative experience.
• Computer literacy required, including familiarity with Microsoft Office (Excel, Word, Outlook). Ability to learn new computer programs and applications.

Responsabilités

• Greet, check in and check out patients in optical shop, with an emphasis on an optimal customer service experience.
• Facilitate and assist our patients in selecting, ordering, and dispensing glasses.
• Recommend specific lenses, lens coatings, and frames to suit patient needs.
• Verify optical prescription with the optometrist or ophthalmologist.
• Assist patients with fit and measurements for glasses.
• Assist patients with adjustment of glasses.
• Use the lensometer to check lenses upon return.
• Call patients to notify glasses are ready.
• Maintain a clean work environment in optical shop.
• Arrange and maintain displays of optical merchandise.
• Assist in language interpretation when needed.
• Process optical and contact lens orders into the Flexsys system.
• Appropriately schedule patient appointments as needed.
• Answer phones, triage calls, respond to patient requests, document messages in EPIC.
• Process and verify insurance information and basic optical billing.
• Maintain records of patient glasses and/or contact lens prescriptions, work orders, and payments.
• Properly handle all money related transactions.
• Maintain effective communications with clinical and support staff.
• Cover all daily tasks for optical manager if not in office.
• Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA).
• Perform other duties, as required.

Connaissances

Administrative experience

Customer service

Bilingual English/Spanish

Bilingual English/Creole

Formation

High School

Outils

Microsoft Office

Description du poste

Talentify is seeking an Optical Assistant in Dorchester, MA for a part-time, 20-24 hours per week schedule. The role supports the optical shop, assists with sales, measurements, lens selection, and ensures HIPAA compliance in a Federally Qualified Health Center setting.

Evening and one Saturday per month availability are required, with pay ranging $20.00–$27.00 per hour and potential for extra hours as needed. Prior admin and customer-service experience preferred.