Customer Service Specialist: One-Touch Solutions

Ferguson Enterprises, Inc.; McDonough (GA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Employee discounts

Community involvement opportunities

Job summary

Millennium Lighting is hiring a Customer Service Representative to assist customers with pre/post-sale questions, basic installations, and issue resolution. You will handle calls, emails, and web chats, guiding customers and adhering to company policies.

Preferred candidates have 2+ years of experience, strong communication, and the ability to prioritize in a fast-paced environment. The role supports our multi-brand operations with competitive benefits.

Qualifications

• 2+ years' meaningful work experience preferred.
• Strong written and verbal communication skills across all levels.
• Ability to identify business critical issues quickly and navigate priorities.
• Well organized, detail-oriented and have excellent time-management skills.
• Display a high level of integrity and professionalism.
• Ability to lead and empower individuals and teams.
• Proficient with Microsoft Office 365 Suite (Teams and Outlook).
• Experience in a fast-paced call center environment.
• Familiarity with Cisco Unified Intelligence Center and Calabrio platforms.

Responsibilities

• One Touch Resolutions: resolve with few interactions.
• Meet satisfaction survey goals with management.
• Answer customer phone calls and assist with scenarios.
• Respond to emails within 24 hours.
• Process warranty orders and RMAs for applicable items.
• Capture inbound sales when appropriate.
• Maintain professionalism and follow company policies.

Skills

Communication

Time management

Organizational skills

Leadership

Integrity

Tools

Cisco UIC

Calabrio

Microsoft Teams

Outlook

MS Office 365

Job description

Millennium Lighting is hiring a Customer Service Representative to assist customers with pre/post-sale questions, basic installations, and issue resolution. You will handle calls, emails, and web chats, guiding customers and adhering to company policies.

Preferred candidates have 2+ years of experience, strong communication, and the ability to prioritize in a fast-paced environment. The role supports our multi-brand operations with competitive benefits.