Customer Support Specialist - One-Touch Resolutions

Ferguson; United States; Remote; USD 27,552 - 33,062; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Parental leave

Job summary

Ferguson is seeking a Customer Service Representative to assist customers with pre/post-sale questions and problem resolutions. You will handle calls, guide customers, and follow guidelines to ensure timely follow-up.

Hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. Starting pay is $20.00 per hour with potential to earn more based on experience; Ferguson offers benefits including health, dental, vision, a 401(k) with match, and paid time off.

Qualifications

• 2+ years of meaningful work experience preferred.
• Strong written and verbal communication across all levels of the organization.
• Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
• Must be well organized, detail oriented and have excellent time-management skills.
• Display a high level of integrity and professionalism.
• Microsoft Office 365 Suite, especially Teams and Outlook experience is a plus.
• Ability to handle a fast-paced call center environment.

Responsibilities

• One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
• Satisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average.
• Phone Calls: Answering customer calls and assisting with any scenario presented.
• Capture inbound sales when appropriate.
• Demonstrate excellent customer service skills in resolving customer complaints and questions.
• Practice and ensure compliance with company policies and procedures.
• Thoroughly understand the Customer Relations manual.
• Maintain a professional and positive attitude.

Skills

Communication skills

Customer service experience

Time management

Problem solving

Organization

Call center experience

Tools

Microsoft Office 365

Job description

Ferguson is seeking a Customer Service Representative to assist customers with pre/post-sale questions and problem resolutions. You will handle calls, guide customers, and follow guidelines to ensure timely follow-up.

Hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. Starting pay is $20.00 per hour with potential to earn more based on experience; Ferguson offers benefits including health, dental, vision, a 401(k) with match, and paid time off.