Coffee Customer Care Specialist - Order Fulfillment Pro

Reily Foods Company; Malden (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading coffee company located in Malden, MA is seeking a Customer Service Representative to serve as a liaison between the company and its customers. This role requires strong communication skills, proficiency in MS Office, and 2-5 years of customer service experience. Responsibilities include managing customer calls, processing orders, and fostering strong customer relationships. The ideal candidate will demonstrate empathy, organizational skills, and a proactive approach to problem-solving in a fast-paced environment.

Qualifications

• 2-5+ years of customer service experience required.
• Proactive and able to work independently and as part of a team.
• Strong computer skills and proficiency in MS Office programs.

Responsibilities

• Manage a high volume of customer calls ensuring quality service.
• Process customer orders and invoices accurately and timely.
• Foster strong customer relationships through proactive communication.

Skills

Customer service skills

Listening skills

Proactive problem solving

MS Office proficiency

Organizational skills

Education

High School Diploma/GED

Tools

Electronic Data Interchange (EDI)

Job description

A leading coffee company located in Malden, MA is seeking a Customer Service Representative to serve as a liaison between the company and its customers. This role requires strong communication skills, proficiency in MS Office, and 2-5 years of customer service experience. Responsibilities include managing customer calls, processing orders, and fostering strong customer relationships. The ideal candidate will demonstrate empathy, organizational skills, and a proactive approach to problem-solving in a fast-paced environment.