Customer Service Specialist (KC Metro Area)

AdventHealth Shawnee Mission; Kansas; On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance (Day One)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Shawnee Mission, KS is seeking an Administrative Assistant to support patient scheduling, payments, and records management. The role emphasizes confidential handling of medical information and efficient office operations in a hospital setting.

You will assist with mail, equipment, and basic administrative tasks, ensuring timely communication and accurate message routing in a busy healthcare environment. Prior clerical experience is valued.

Qualifications

• Customer service skills required.
• Ability to communicate effectively over the phone and in person.
• General clerical skills required.

Responsibilities

• Schedules patient appointments and collects payments.
• Maintains confidentiality of medical records and other sensitive information.
• Organizes and maintains the department filing system efficiently.
• Processes and distributes incoming, outgoing, and interoffice mail (including faxes).
• Performs daily reconciliation of payments and adjustments.
• Answers and routes phone calls with timely and accurate messages.

Skills

Customer service

Communication

Clerical skills

Education

Associate degree

High School diploma

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

9100 W 74TH ST

City:

SHAWNEE MISSION

State:

Kansas

Postal Code:

66204

Job Description:

Collaborates with leadership to provide accurate and timely completion of projects. Schedules patient appointments and collects payments. Maintains confidentiality of medical records and other sensitive information. Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations. Organizes and maintains the department filing system efficiently. Processes and distributes incoming, outgoing, and interoffice mail (including faxes). Performs daily reconciliation of payments and adjustments. Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators. Other duties as assigned. Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately.

Knowledge, Skills, and Abilities:

• Demonstrated customer service skills [Required]
• Ability to communicate effectively over the phone and in person [Required]
• General clerical skills [Required]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• or Graduate of a Technical School

Work Experience:

• 1+ of experience [Required]
• 1+ of position-related experience [Preferred]1+ work experience [Required]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$17.06 - $27.29

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.