Customer Service Specialist - Italian Speaker

H.B. Fuller; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist who speaks Italian to manage customer interactions and ensure satisfaction. This role involves handling the order cycle, maintaining customer data, and collaborating with various departments to deliver exceptional service. If you are passionate about customer relations and possess strong communication skills, this position offers a fantastic opportunity to grow within a dynamic team. Join a company that values innovation and customer loyalty, and be part of a mission that connects what matters in everyday products.

Qualifications

• 0 to 2 years' experience in customer service or related role.
• Fluency in English and Italian is required.

Responsibilities

• Manage order cycle and ensure customer satisfaction.
• Handle customer interactions and coordinate responses.
• Administer SAP updates and liaise with other functions.

Skills

Customer Orientation

Communication Skills

Problem-Solving Skills

Multi-tasking

Education

High School Degree

Commercial School Education

Tools

SAP

MS Office Suite

Job description

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

Position Overview:

The Customer Service Specialist - Italian Speaker acts as single point of contact for customers for their assigned customer portfolio, ensuring all day-to-day customer related activities (e.g., order handling, quotations to customer, customer data maintenance, coordination of customer requirements) are dealt with in a courteous, accurate and timely manner, adhering to current business standards. The job holder maintains and increases customer loyalty, by building relationships.

Primary Responsibilities:

• For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers.
• Handle in a professional manner all Customer interaction and coordinate the final customer response.
• Communicate with Customers whenever there are changes that might affect their order.
• SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc.
• Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers.
• Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.
• Control of consignment stocks, where appropriate.
• Completion of customer portals, where appropriate.
• Coached and trained, by Customer Service Supervisor and/or senior colleagues, to effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and cost.

Minimum Requirements:

• 0 to 2 years’ experience.
• High school degree; commercial school education.
• Fluency in written and spoken English and Italian languages.

Preferred Requirements:

• Strong computer competency with high MS Office suite proficiency.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively to meet customer demands and deadlines.
• Strong problem-solving skills.