OTS Process Expert - Japanese Speaker

Maersk; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading global logistics company is seeking a customer support representative fluent in Japanese to work with their Japan sales team. The role involves assisting with client inquiries, order processing, and supporting daily operations in a fast-paced environment, ensuring high-quality service for Japanese clients.

Qualifications

• Fluent in Japanese, proficient in English.
• Previous experience in customer service or sales support is a plus.
• Comfortable working in a fast-paced, multicultural environment.

Responsibilities

• Communicate with Japanese clients and sales teams to provide support.
• Assist with daily operations and follow-ups.
• Handle inquiries and processing orders in Japanese and English.

Skills

Fluency in Japanese

Proficiency in English

Excellent communication skills

Attention to detail

Team-oriented mindset

Tools

Microsoft Office

Job description

Supports the Japan sales team to manage and grow assigned accounts in line
with the organisational strategy, goals, policies and processes.

Introduction:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Job Responsibilities:

• Communicate with Japanese clients and sales teams via email, phone, and other channels to provide timely and professional support

• Build a strong understanding of target customers and their business needs

• Assist the Japanese sales team with daily operations and client follow-ups

• Handle customer inquiries, order processing, and after-sales service in both Japanese and English

• Perform other duties as assigned by the supervisor

Requirements:

• Fluent in Japanese and proficient in English, capable of handling business communication

• Previous experience in customer service or sales support is a plus

• Proficient in Microsoft Office tools (Excel, Word, Outlook, etc.)

• Excellent communication skills, attention to detail, and a team-oriented mindset

• Comfortable working in a fast-paced, multicultural environment

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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