POOLING: Operations Specialist (Vietnamese Speaker) - Philippine-based

First Advantage; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a remote position that emphasizes communication and relationship management. This role requires a keen attention to detail and the ability to work independently while managing time effectively. Candidates must be proficient in Vietnamese and possess strong interpersonal skills. Join a diverse team that values initiative and discipline, and contribute to a company committed to equal opportunity and community support. This is a fantastic opportunity for those looking to make a meaningful impact in a supportive environment.

Qualifications

• At least 1 year working experience in any field.
• Must be proficient in using the Vietnamese language.

Responsibilities

• Ensure requests/checks are initiated correctly within service level agreements.
• Ensure accuracy of verification attempts and timely follow-ups.

Skills

Communication Skills

Relationship Management

Initiative

Interpersonal Skills

Organizational Skills

Attention to Detail

Time Management

Stress Management

Team Player

Discipline

Vietnamese Language Proficiency

Education

1 year working experience

Job description

Essential Duties and Responsibilities

1. Ensuring that all requests/checks are initiated correctly within the Internal Service Level Agreement.
2. Ensuring the accuracy of the verification attempts (templates, emails, faxes, verbal representations) done.
3. Ensuring that timely follow-ups are finished as scheduled.
4. Raising insufficiencies from the entities as soon as they are identified.
5. Ensuring that all documentation relative to the verification activity is uploaded to the System.

Job Qualifications

1. At least 1 year working experience in any field
2. With exemplary communication skills
3. Effective relationship management skills
4. Able to take initiative
5. Good interpersonal skills
6. Effective organizational skills
7. High attention to detail and level of accuracy
8. Good time management and stress management skills
9. Team player
10. Disciplined and is able to work independently
11. Must be proficient in using the Vietnamese language
12. Must be residing in the Philippines
13. Remote work arrangement and day shift schedule

FOR POOLING ONLY.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.