Customer Service Specialist II - Print & Packaging Ops

Resource Label Group; Newark (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Resource Label Group seeks a Customer Service Specialist (CSR Level II) to deliver a responsive customer experience across the order lifecycle, coordinating with Customer Service, Production, Scheduling, Prepress, Quality, and Sales. You will manage order entry, artwork, pricing requests, and documentation while ensuring production readiness.

This role supports a fast-paced manufacturing environment with flexographic, digital, RFID, offset, and lithographic capabilities, aiming for accuracy,

Qualifications

• 2-3+ years of Customer Service, Sales Support, or manufacturing coordination experience
• Manufacturing, print, packaging, labels, or related industry experience preferred
• Exposure to flexographic, digital, RFID, offset, lithographic, or related print technologies preferred
• Strong organizational and multitasking skills
• Strong communication and customer service skills
• ERP/system experience preferred
• Ability to work in a fast-paced, team-oriented manufacturing environment

Responsibilities

• Serve as a primary customer contact for order entry, order updates, and day-to-day communication
• Receive and process customer orders, artwork, pricing requests, and related documentation
• Review orders for completeness, accuracy, and production readiness prior to release
• Maintain accurate customer records, order documentation, and system updates
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, and Sales
• Support the movement of jobs through the production lifecycle from order receipt through shipment
• Coordinate artwork, proofs, approvals, and supporting documentation
• Communicate timelines, changes, and customer requirements clearly to internal teams
• Support key service and operational metrics including responsiveness, order accuracy, on-time delivery, and service consistency
• Identify and escalation issues that may impact production, delivery, and customer satisfaction
• Support accurate billing, shipping verification, and documentation processes
• Respond to customer questions, concerns, and requests with urgency and professionalism
• Resolve routine customer issues while escalating more complex concerns appropriately
• Maintain strong communication and follow-through throughout the order lifecycle
• Support a positive, customer-focused experience across all interactions
• Work collaboratively across plants and functions to improve communication and execution consistency
• Support standardized processes, workflows, and documentation practices
• Contribute to continuous improvement and operational consistency initiatives

Skills

Customer focus

Execution & attention to detail

Communication & collaboration

Adaptability & initiative

Problem solving

Teamwork

Tools

ERP system

Job description

Resource Label Group seeks a Customer Service Specialist (CSR Level II) to deliver a responsive customer experience across the order lifecycle, coordinating with Customer Service, Production, Scheduling, Prepress, Quality, and Sales. You will manage order entry, artwork, pricing requests, and documentation while ensuring production readiness.

This role supports a fast-paced manufacturing environment with flexographic, digital, RFID, offset, and lithographic capabilities, aiming for accuracy,