Customer Service Specialist II (Non-Exempt) Heart Hospital

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a patient accounts specialist to process patient accounts, billing, and collections in accordance with department policies. This role does not supervise staff and requires careful decision-making and strong attention to confidentiality.

You will interact with patients and staff, use basic office tools, and support the medical business office with accuracy and professionalism in a fast-paced healthcare environment in Springfield, Missouri.

Qualifications

• High school diploma or equivalent required with specific skills.
• Good investigative skills and telephone techniques.

Responsibilities

• Process patient accounts, billing, and collections according to policies.
• Manage patient accounting functions with independent decision-making.
• Maintain confidentiality and interact with the public and staff.

Skills

Investigative skills

Telephone techniques

Oral and written communication

Education

High school diploma or equivalent

Tools

CRT

Typewriter

10-key

Job description

Find your calling at Mercy!

Overview

Responsible for processing patient accounts, billing, collection and all other patient accounting functions in accordance with the department and institutional policies and procedures. Supervises no employees. Makes independent decisions as to the management of accounts.. Extensive contact with the public and employees. Handles confidential information. Performs all work in accordance to the mission, vision and values of Mercy Memorial Health Center.

Position Details:

QualificationsEducation: Training necessary to acquire high school degree plus specific skills. Good investigative skills and telephone techniques. Must have ability to use CRT, typewriter and 10 key. Must have good oral and written communication skills. Previous business office experience preferred.Licensure:Experience:Certifications:Other:Preferred Education: Prefer some college education. Previous medical business office experience preferred.Preferred Licensure:Preferred Experience:Preferred Certifications:Preferred Other:

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.