Customer Service Specialist II (Non-Exempt) Heart Hospital

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plans

Descripción de la vacante

Mercy Memorial Health Center is seeking a Customer Service Specialist to manage patient accounts including billing and collections. The role emphasizes accuracy, confidentiality, and adherence to hospital policies.

Strong communication and data entry skills are essential for success in this patient-facing position. The ideal candidate will have high school education with preferred college exposure and prior business office experience.

Formación

• Education: High school degree plus specific skills.
• Good oral and written communication skills.
• Must be able to use CRT, typewriter and 10-key.
• Previous business office experience preferred.
• Prefer some college education.

Responsabilidades

• Process patient accounts, billing, collection and related accounting functions.
• Maintain confidentiality and handle sensitive information.
• Follow department and Mercy policies and procedures.
• No supervisory responsibilities.

Conocimientos

Oral communication

Written communication

Investigative skills

Telephone techniques

Customer service

Educación

High School Diploma or equivalent

Some college preferred

Herramientas

CRT

Typewriter

10-key keypad

Descripción del empleo

Overview

Responsible for processing patient accounts, billing, collection and all other patient accounting functions in accordance with the department and institutional policies and procedures. Supervises no employees. Makes independent decisions as to the management of accounts.. Extensive contact with the public and employees. Handles confidential information. Performs all work in accordance to the mission, vision and values of Mercy Memorial Health Center.

Position Details

Qualifications Education: Training necessary to acquire high school degree plus specific skills. Good investigative skills and telephone techniques. Must have ability to use CRT, typewriter and 10 key. Must have good oral and written communication skills. Previous business office experience preferred. Licensure: Experience: Certifications: Other: Preferred Education: Prefer some college education. Previous medical business office experience preferred. Preferred Licensure: Preferred Experience: Preferred Certifications: Preferred Other:

Job Description

Find your calling at Mercy!

Overview

Responsible for processing patient accounts, billing, collection and all other patient accounting functions in accordance with the department and institutional policies and procedures. Supervises no employees. Makes independent decisions as to the management of accounts.. Extensive contact with the public and employees. Handles confidential information. Performs all work in accordance to the mission, vision and values of Mercy Memorial Health Center.

Position Details

Qualifications Education: Training necessary to acquire high school degree plus specific skills. Good investigative skills and telephone techniques. Must have ability to use CRT, typewriter and 10 key. Must have good oral and written communication skills. Previous business office experience preferred. Licensure: Experience: Certifications: Other: Preferred Education: Prefer some college education. Previous medical business office experience preferred. Preferred Licensure: Preferred Experience: Preferred Certifications: Preferred Other:

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Customer Service Specialist

Customer Service Specialist