Inside Sales Customer Support Specialist

Socket.dev; Bedford (Bedford County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off and Paid Holidays

401k

Life and Disability Coverage

Gainsharing Bonus Program

Generous Tuition Reimbursement

Job summary

Rockland Manufacturing is a family-owned business with facilities in Bedford, PA and Seguin, TX, manufacturing over 200 high-quality attachments for heavy equipment made in the USA. The company is seeking a Customer Service / Sales Support professional to support Account Managers and customers.

You will generate quotes, coordinate between customers and internal teams, create and process orders, and maintain CRM data while delivering world-class service and helping identify trends.

Qualifications

• Excellent oral and written communication skills.
• Time management, planning, and organizational skills.
• Ability to adapt and be flexible with changing priorities.
• MS Office Suite proficiency or related software.

Responsibilities

• Generating quotes for standard and custom Rockland products
• Providing world-class customer service to Rockland customers and teammates
• Coordinating communication between customers, account managers, and internal staff to maintain a high level of customer satisfaction
• Collaborating with engineering to provide customer design specifications
• Collecting machine and product information from customers
• Creating and processing sales orders for Rockland products
• Documenting and identifying customer concerns and trends
• Providing follow‑up support to Rockland customers
• Entering and maintaining customer data in CRM system

Skills

Communication

Time management

Adaptability

MS Office

Willingness to learn

Education

High School Diploma or Equivalent

Two years experience in a customer service, product support, or sales role

Tools

ERP

Job description

Description

WHO WE ARE:

Rockland Manufacturing is a family-owned business with facilities located in Bedford, PA and Seguin, TX. We manufacture over 200 of the highest-quality custom attachments for heavy equipment made in the USA!

WHAT YOU'LL BE DOING:

Support Account Managers and Customers by:

• Generating quotes for standard and custom Rockland products
• Providing world-class customer service to Rockland customers and teammates
• Coordinating communication between customers, account managers, and other internal staff to maintain a high level of customer satisfaction
• Collaborating with engineering to provide customer design specifications
• Collecting machine and product information from customers
• Creating and processing sales orders for Rockland products
• Documenting and identifying customer concerns and trends
• Providing follow‑up support to Rockland customers
• Entering and maintaining customer data in CRM system

WHAT YOU'LL NEED:

• Excellent oral and written communication skills
• Time management, planning, and organizational skills
• Ability to adapt and be flexible with changing priorities
• Proficiency in MS Office Suite or related software
• High School Diploma or Equivalent
• Two year’s experience in a customer service, product support, or sales role
• ERP Experience
• Desire to learn

EXTRA PERKS:

We offer a comprehensive benefits package for all our full time Rocklanders, which includes:

• Medical, Dental, and Vision Coverage
• Paid Time Off and Paid Holidays
• 401k
• Life and Disability Coverage
• Gainsharing Bonus Program
• Generous Tuition Reimbursement

Rockland participates in EVerify and is an Equal Opportunity Employer (EOE)