CSR 1

Youngwilliams Pc; Livonia (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Youngwilliams Pc is seeking a CSR 1 to join its Livonia, MI call center team. The role focuses on handling customer inquiries about programs and services via phone, IVR, or web portal, while accurately recording interactions and following SOPs to ensure service consistency.

The position requires a High School diploma or equivalent and experience with Microsoft Office. The CSR 1 will address inquiries, resolve issues, and escalate unresolved grievances to appropriate departments, working closely

Qualifications

• High School diploma or equivalent is required.
• Professional experience using Microsoft Office products.

Responsibilities

• Responds to customer inquiries by telephone, IVR, or web portal regarding programs and services.
• Records customer interactions and transactions with details of inquiries, complaints, comments, and actions taken.
• Follows standard operating procedures to ensure consistency and accuracy.
• Addresses inquiries and resolves problems to ensure appropriate changes are made.
• Refers unresolved grievances to designated departments for investigation.
• Communicates with supervisor regarding potential needs or concerns.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR 1

Regular Full-Time Customer Service MI - Livonia, Livonia, MI, US

Summary of Position

The CSR 1 is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.

• Responds to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
• Records customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken
• Follows standard operating procedures to ensure consistency and accuracy
• Addresses customers' inquiries and resolves problems to ensure that appropriate changes are made
• Refers unresolved customer grievances to designated departments for further investigation
• Communicates with supervisor regarding any potential needs or concerns
• Regular and timely attendance
• Other duties as assigned

Required Education

• High School diploma or equivalent is required

Required Experience

Professional experience using Microsoft Office products