Customer Service Specialist I

Wallis Co; Pacific (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Wallis Companies in Pacific, MO is seeking a Customer Service Representative I to handle customer inquiries, process orders, and maintain strong relationships with clients. The role combines phone, email, and in-person interactions to ensure accurate order entry and timely responses.

You will support inside sales with account coordination, quote requests, and data entry, while upholding safety and professionalism. This entry-level position offers growth within a customer-focused team.

Qualifications

• Excellent communication and organizational skills.
• Ability to process orders accurately and in a timely manner.
• Capacity to work with pricing requests and order changes.
• Familiarity with basic sales support activities is a plus.

Responsibilities

• Receive telephone, fax and email requests for price quotations, purchase orders, order changes, adjustments and cancellations.
• Input customer orders accurately and professionally.
• Maintain attendance and follow safety practices.
• Support inside/outside sales in managing accounts as needed.
• Communicate customer requirements to production in line with policy.

Skills

Customer service

Communication

Microsoft Office

Multitasking

Problem solving

Attention to detail

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Job description

Wallis Companies in Pacific, MO is seeking a Customer Service Representative I to handle customer inquiries, process orders, and maintain strong relationships with clients. The role combines phone, email, and in-person interactions to ensure accurate order entry and timely responses.

You will support inside sales with account coordination, quote requests, and data entry, while upholding safety and professionalism. This entry-level position offers growth within a customer-focused team.