Customer Service Specialist — Home Improvement

Lowe's Home Centers, LLC; Wooster (OH); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) match with company contribution

Employee Stock Purchase Program

Associate discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers and help them find products for home improvement. You will interact with customers throughout the day, assist with locating merchandise, and ensure their needs are met.

You may work in various departments; duties include answering questions, loading merchandise, processing orders and deliveries, and cross-training in other areas to deliver the best service.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience.
• Bi-lingual skills.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Retail technology

Bilingual

Lifting 25 lbs

Reading/writing arithmetic

Job description

Lowe's is seeking a Customer Service Associate to welcome customers and help them find products for home improvement. You will interact with customers throughout the day, assist with locating merchandise, and ensure their needs are met.

You may work in various departments; duties include answering questions, loading merchandise, processing orders and deliveries, and cross-training in other areas to deliver the best service.