Customer Service Associate — Home Improvement

Lowe's Companies, Inc.; Southlake (TX); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to warmly welcome customers and help them locate the right products for home improvement needs. You will interact with shoppers throughout the day, assist with merchandise, and process orders to ensure on-time delivery.

In this role you will work across departments, learn various tasks, and provide friendly, knowledgeable service. This position supports a flexible retail environment with emphasis on customer satisfaction.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross‑functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Job description

Lowe's is seeking a Customer Service Associate to warmly welcome customers and help them locate the right products for home improvement needs. You will interact with shoppers throughout the day, assist with merchandise, and process orders to ensure on-time delivery.

In this role you will work across departments, learn various tasks, and provide friendly, knowledgeable service. This position supports a flexible retail environment with emphasis on customer satisfaction.