Customer Service Representative

The Birner Group, Renewal By Andersen; Earth City (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA contributions

Paid time off

Paid holidays

401(k) with bonus contributions

Employee discounts

Team culture

Professional development

Work-life balance

Job summary

Renewal by Andersen, part of the Andersen Corporation family, is seeking a Customer Service Representative to support service operations across multiple regional locations. You will be the link between customers, service teams, and internal systems, ensuring requests are handled accurately and with care.

The role emphasizes organization, attention to detail, and a customer-focused mindset, with opportunities to grow within a leading home improvement company that values integrity and teamwork.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle high volume of inbound calls with professionalism.
• Accurate record-keeping of customer interactions and service requests.
• Process parts orders and quotes with attention to detail.
• Enter and manage information across multiple software systems.

Responsibilities

• Serve as the primary contact for customers with empathy and professionalism.
• Maintain accurate records of interactions, service requests, and completed work.
• Process and monitor parts orders to ensure timely resolution.
• Prepare and provide customer service quotes with accuracy.
• Collaborate with service teams to resolve customer concerns quickly.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Proficiency with software

Problem solving

Follow through

Tools

CRM software

Data entry systems

Job description

Renewal by Andersen

Join a Company Built on Quality and Opportunity

At Renewal by Andersen, part of the Andersen Corporation family, we’re proud to be a leader in the home improvement industry. For over a century, Andersen has been helping homeowners create spaces they love through innovative, energy-efficient windows and doors. Today, with locations across more than 100 markets nationwide, we continue to set the standard for exceptional products, customer experiences, and rewarding careers.

We’re currently seeking a Customer Service Representative who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping operations running smoothly.

About The Role

As a Customer Service Representative, you’ll play an essential role in supporting service operations across the Birner Group’s five regional locations. You’ll be the connection between our customers, service teams, and internal systems, ensuring every service request is handled accurately, efficiently, and with a high level of care. This is an excellent opportunity for someone who is organized, detail-oriented, and passionate about delivering an outstanding customer experience.

What You’ll Be Doing

In this role, you will:

• Serve as a key point of contact for customers, handling a high volume of inbound calls with professionalism and empathy.
• Maintain accurate records of customer interactions, service requests, and completed work.
• Process, monitor, and follow up on parts orders to ensure timely resolution.
• Prepare customer service quotes with accuracy and attention to detail.
• Enter and manage information across multiple software systems and databases.
• Communicate and collaborate with service teams to resolve customer concerns quickly and effectively.
• Help create positive customer experiences that reflect the Renewal by Andersen commitment to quality and service.

What Makes You a Great Fit

We’re looking for someone who brings:

• Strong organizational and time-management skills.
• Exceptional attention to detail and accuracy.
• The ability to multitask and prioritize effectively in a busy environment.
• Excellent verbal and written communication skills.
• A customer-focused attitude with a genuine desire to help others.
• Confidence using business software, computer systems, and digital tools.
• A proactive, solution-oriented approach to problem-solving.
• The ability to follow through on tasks and deliver results.

Compensation

Hourly Pay: $19.00 - $25.00 per hour

Additional Earning Potential

• Monthly performance-based bonus opportunities

Benefits & Perks

We believe in taking care of our employees both personally and professionally. Eligible team members enjoy:

• Medical, dental, vision, and life insurance
• Health Savings Account (HSA) contributions
• Paid time off and paid holidays
• 401(k) plan with annual bonus contributions
• Employee discounts on Renewal by Andersen products
• A collaborative and supportive team culture
• Opportunities for professional development and career growth
• Work-life balance and employee-focused leadership

Why Renewal by Andersen?

When you join Renewal by Andersen, you’re joining more than an industry leader. You’re becoming part of a team that values integrity, teamwork, innovation, and customer satisfaction. We invest in our people, recognize great work, and provide opportunities to grow your career with a company known for excellence.

If you’re looking for a role where your organizational skills, customer service expertise, and attention to detail can make a real impact, we’d love to hear from you.