Customer Service Specialist: Help Customers & Manage Equipment

U-Haul International, Inc.; Ashland (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Opportunities for advancement

Mindset App Reimbursement

Health insurance &Prescription plans, 

Paid holidays, vacation, and sick days

Life insurance

MetLaw Legal program

MetLife auto and home insurance

Discounts on Apple products

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our exceptional service. You will assist customers, inspect and maintain equipment, and use U-Scan technology to dispatch and return rentals at our center locations.

The role offers on-the-job education, two hands-on interviews with pay, and eligibility for bonuses including a $100 hiring bonus and a $300 cash bonus upon completion of the Equipment Inspection and Verification program at retail stores.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

U-Scan technology

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our exceptional service. You will assist customers, inspect and maintain equipment, and use U-Scan technology to dispatch and return rentals at our center locations.

The role offers on-the-job education, two hands-on interviews with pay, and eligibility for bonuses including a $100 hiring bonus and a $300 cash bonus upon completion of the Equipment Inspection and Verification program at retail stores.