Customer Service Specialist | Growth & PTO

Agentcurtis; Grand Rapids (MI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Agentcurtis in Grand Rapids, MI is seeking a Customer Service Representative to deliver exceptional experiences and support our community.

You will generate customer trust by answering inquiries, guiding policy details, processing updates, and assisting with claims as part of a collaborative team.

We offer paid time off, licensing reimbursement, paid holidays, and opportunities for advancement to build a rewarding long-term career with growth potential.

Qualifications

• Clear communication and interpersonal abilities.
• Attention to detail and multitasking skills.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail orientation

Customer service experience

Job description

Agentcurtis in Grand Rapids, MI is seeking a Customer Service Representative to deliver exceptional experiences and support our community.

You will generate customer trust by answering inquiries, guiding policy details, processing updates, and assisting with claims as part of a collaborative team.

We offer paid time off, licensing reimbursement, paid holidays, and opportunities for advancement to build a rewarding long-term career with growth potential.