Entry Level Customer Service Representative

Alphabe Insight Inc; Fayetteville (NC); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and innovative work环境

Skill development through hands-on経験

Exposure to diverse projects and top‑t

Job summary

Mark Rink is seeking an Entry Level Customer Service Representative to join our team in a fast-paced, creative environment. You will be the first point of contact for customers, delivering friendly, accurate assistance across phone, email and chat.

This role emphasizes learning, clear communication, and problem-solving. A high school diploma is required, and basic computer skills with CRM software familiarity are a plus as you grow with us in a supportive, mentorship-driven setting.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to stay calm and professional in challenging situations.
• Basic computer proficiency; familiarity with customer service software.

Responsibilities

• Respond promptly to customer inquiries by phone, email, and chat.
• Resolve product or service issues with empathy.
• Document interactions and maintain records in the CRM.
• Provide detailed information about products and policies.
• Escalate complex issues to appropriate departments when needed.
• Follow established communication guidelines for consistency.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Calm under pressure

Basic computer skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Entry Level Customer Service Representative

• Full-time
• Compensation: USD 17 - USD 28 - hourly

Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends.

Job Description

We are seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive experience with our company. This position is ideal for individuals who are eager to learn, communicate effectively, and contribute to a customer-centric environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers in resolving product or service issues with patience and empathy.
• Document customer interactions and maintain accurate records in the customer management system.
• Provide detailed information about products, services, and policies to customers.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Follow established communication guidelines to ensure consistency and quality in customer service.

Requirements

• High school diploma or equivalent is required; additional education is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Basic computer proficiency and familiarity with customer service software is desirable.
• Willingness to learn and adapt to new processes and technologies.

Benefits

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients