Customer Service Specialist: Growth, Benefits On-Demand Pay

Capitol-City-Produce; Robertsdale (AL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

Paid Vacations and Holidays

Medical, Dental, Vision Insurance

401(k) with Company Match

Wellness Program

Employee Development

Secure Access Facility

Advancement Opportunities

Family-Owned Culture

Job summary

Capitol City Produce, a family-owned business in Robertsdale, AL, is hiring a Customer Service Representative (Full-Time). You will handle customer orders by phone, monitor order activity, and coordinate with team members to resolve issues while delivering high-quality service.

Ideal candidates will have 3–6 years of customer service experience, excellent communication, and strong problem-solving skills. A high school diploma and proficiency in Google Suite and Excel are required.

Qualifications

• High school diploma or equivalent required.
• 3–6 years of customer service experience required.
• Excellent communication and problem-solving skills expected.
• Friendly, helpful, professional demeanor essential.
• Proficient in 10-key data entry and standard software tools.
• Flexible schedule including evenings, weekends, and some holidays.

Responsibilities

• Take and enter customer orders via phone accurately.
• Monitor order patterns and identify trends or concerns.
• Proactively contact relevant personnel to resolve issues.
• Manage multiple high-volume phone lines efficiently and professionally.
• Assist customers with product information and service updates.

Skills

Customer service experience

Communication skills

Problem-solving

Multi-tasking

10-key data entry

Education

High school diploma or equivalent

Tools

Google Suite

Excel

Job description

Capitol City Produce, a family-owned business in Robertsdale, AL, is hiring a Customer Service Representative (Full-Time). You will handle customer orders by phone, monitor order activity, and coordinate with team members to resolve issues while delivering high-quality service.

Ideal candidates will have 3–6 years of customer service experience, excellent communication, and strong problem-solving skills. A high school diploma and proficiency in Google Suite and Excel are required.