Customer Service - Customer Service Representative

Capitol-City-Produce; Robertsdale (AL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

Paid Vacations and Holidays

Medical, Dental, Vision Insurance

401(k) with Company Match

Wellness Program

Employee Development

Secure Access Facility

Advancement Opportunities

Family-Owned Culture

Job summary

Capitol City Produce, a family-owned business in Robertsdale, AL, is hiring a Customer Service Representative (Full-Time). You will handle customer orders by phone, monitor order activity, and coordinate with team members to resolve issues while delivering high-quality service.

Ideal candidates will have 3–6 years of customer service experience, excellent communication, and strong problem-solving skills. A high school diploma and proficiency in Google Suite and Excel are required.

Qualifications

• High school diploma or equivalent required.
• 3–6 years of customer service experience required.
• Excellent communication and problem-solving skills expected.
• Friendly, helpful, professional demeanor essential.
• Proficient in 10-key data entry and standard software tools.
• Flexible schedule including evenings, weekends, and some holidays.

Responsibilities

• Take and enter customer orders via phone accurately.
• Monitor order patterns and identify trends or concerns.
• Proactively contact relevant personnel to resolve issues.
• Manage multiple high-volume phone lines efficiently and professionally.
• Assist customers with product information and service updates.

Skills

Customer service experience

Communication skills

Problem-solving

Multi-tasking

10-key data entry

Education

High school diploma or equivalent

Tools

Google Suite

Excel

Job description

23759 Co Rd 64, Robertsdale, AL 36567, USA

Job Description

Posted Monday, August 10, 2026 at 6:00 AM

When you work for Capitol City Produce, you discover we are all about people. Whether you are a team member or a customer, we have a singular focus: improving your experience. We gain our energy from creating "Wow!" experiences. So join our team and let us "Wow" you!

We're Hiring: Customer Service Representative (Full-Time) | Robertsdale, AL

Capitol City Produce is growing, and we're on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you thrive in a fast-paced environment, are detail-oriented, and deliver top-tier professionalism under pressure, we want to hear from you.

What You'll Do:

As a valued member of our family-owned business, you'll play a key role in providing outstanding service to our customers. This position is responsible for:

Accurately taking and entering customer orders via phone.

Monitoring customer order patterns and identifying trends or concerns.

Proactively contacting appropriate personnel to resolve issues.

Managing multiple high-volume phone lines with professionalism and efficiency.

Supporting customers with questions or updates regarding products or services.

Why You'll Love It Here:

• Weekly Pay & On-Demand Pay Access
• Paid Vacations and Holidays
• Medical, Dental, Vision & Supplemental Insurance Options
• 401(k) with Company Match
• Wellness Program & Employee Development
• Secured Access Facility
• Opportunities for Advancement
• Family-Owned Culture with 70+ Years of Service Excellence

What You Bring to the Table:

• High school diploma or equivalent
• 3-6 years of customer service experience (required)
• Excellent communication and problem-solving skills
• Friendly, helpful, and professional demeanor
• Proficient in 10-key data entry
• Experience with Google Suite and Excel
• Ability to work flexible hours, including evenings, weekends, and occasional holidays

Schedule Requirements:

Must be available to work one Saturday morning or holiday following training

Occasional mid/night shifts may be required

Capitol City Produce is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

23759 Co Rd 64, Robertsdale, AL 36567, USA