Customer Service Specialist - Growth & Great Benefits

Ccpfresh; Robertsdale (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation & holidays

Medical, Dental, Vision

401(k) with company match

Wellness program

Secure access facility

Advancement opportunities

Family-owned culture

Job summary

Capitol City Produce in Robertsdale, AL is hiring a Customer Service Representative to handle phone orders, monitor patterns, and resolve issues with a professional team. The role requires 3–6 years of customer service experience and strong communication.

You will work in a fast-paced environment with opportunities for advancement, medical/dental/vision options, 401(k) with company match, and paid vacations. Must be flexible for evenings/weekends/holidays.

Qualifications

• 3–6 years of customer service experience (required).
• Excellent communication and problem-solving skills.
• Friendly, helpful, and professional demeanor.
• Proficient in 10-key data entry.
• Experience with Google Suite and Excel.
• Ability to work flexible hours, including evenings, weekends, and occasional holidays.

Responsibilities

• Accurately taking and entering customer orders via phone.
• Monitoring customer order patterns and identifying trends or concerns.
• Proactively contacting appropriate personnel to resolve issues.
• Managing multiple high-volume phone lines with professionalism and efficiency.
• Supporting customers with questions or updates regarding products or services.

Skills

Customer service

Communication

Problem-solving

10-key data entry

Flexibility

Education

High school diploma or equivalent

Tools

Google Suite

Excel

Job description

Capitol City Produce in Robertsdale, AL is hiring a Customer Service Representative to handle phone orders, monitor patterns, and resolve issues with a professional team. The role requires 3–6 years of customer service experience and strong communication.

You will work in a fast-paced environment with opportunities for advancement, medical/dental/vision options, 401(k) with company match, and paid vacations. Must be flexible for evenings/weekends/holidays.