Customer Service & Office Support Specialist

TLC Plumbing; Santa Fe (NM); Hybrid; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

Career growth opportunities

Job summary

TLC Plumbing in Santa Fe, NM is seeking an Office Assistant / Customer Service Representative to join our supportive team. You will be responsible for answering calls, assisting customers, maintaining accurate records, and handling administrative tasks.

The ideal candidate will have strong customer service skills, attention to detail, and a willingness to learn. We offer comprehensive medical benefits, a retirement plan, and opportunities for career growth in a collaborative work environment.

Qualifications

• 1+ year of office or customer service experience preferred.
• Experience with scheduling, dispatching, or invoicing is a plus.
• Dependable, punctual, and professional.

Responsibilities

• Answer incoming phone calls and direct them accordingly.
• Greet customers and vendors professionally.
• Assist customers with questions and service updates.
• Enter and update customer information accurately.
• Schedule appointments and service calls.
• Maintain accurate records and documentation.
• Assist with invoices and administrative paperwork.
• Respond to emails and voicemail promptly.

Skills

Customer service skills

Communication skills

Multitasking

Attention to detail

Organized

Computer proficiency

Tools

Microsoft Office

Google Workspace

Job description

Service Coordinator (Customer Service & Dispatcher Trainee) - Santa Fe

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At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.

Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values—honesty, hard work, respect, compassion, and consistency—which guide everything we do.

Job Description

Are you passionate about helping people, solving problems, and keeping things running smoothly? Do you thrive in a fast-paced environment where every day brings new challenges?

TLC Plumbing Heating Cooling Electrical is seeking a Service Coordinator (Customer Service & Dispatcher Trainee) to join our Operations Team. This is more than an office position—it's an opportunity to build a long-term career in customer service and operations.

As a Service Coordinator, you'll serve as the communication hub between our customers, technicians, and office staff. You'll provide exceptional customer service, coordinate scheduling, support daily office operations, and receive hands-on training to become a Service Dispatcher. If you're organized, adaptable, and enjoy working with people, we'll provide the tools and training to help you succeed.

Job Responsibilities

Customer Service

• Deliver exceptional customer service by answering incoming calls and assisting customers with professionalism and empathy.
• Schedule service appointments and provide customers with updates regarding their service requests.
• Answer questions, resolve concerns, and ensure every customer has a positive experience.
• Build lasting relationships with customers through excellent communication and follow-through.
• Represent TLC's Core Values in every customer interaction.

Scheduling & Operations

• Schedule and coordinate service appointments efficiently.
• Learn dispatch procedures and assist with technician scheduling and routing.
• Communicate with technicians, dispatchers, managers, and office staff to support daily operations.
• Monitor incoming emails, voicemails, and customer requests to ensure timely responses.
• Help maintain technician productivity and daily workflow.
• Assist in coordinating emergency or priority service calls as needed.

Administrative Support

• Enter and maintain accurate customer information, work orders, and service records.
• Assist with invoices, purchase orders, billing support, and general administrative tasks.
• Prepare reports, spreadsheets, and business documents.
• Maintain organized office files and records.
• Assist with ordering office supplies and maintaining an organized office environment.
• Support leadership and team members with projects and day-to-day operational needs.

What Makes Someone Successful in This Role?

We're looking for someone who:

• Enjoys talking with people and providing outstanding customer service.
• Can think quickly and stay calm under pressure.
• Likes solving problems and finding solutions.
• Thrives in a fast-paced environment where no two days are the same.
• Is highly organized and able to juggle multiple priorities.
• Takes initiative instead of waiting to be told what to do.
• Wants to learn new skills and grow into a dispatcher or operations role.
• Is dependable, positive, and enjoys working as part of a team.

Job Requirements

• Outstanding customer service and communication skills.
• Professional phone etiquette and a friendly, positive attitude.
• Strong organizational and multitasking abilities.
• Ability to prioritize changing workloads in a fast-paced environment.
• Excellent attention to detail and accuracy.
• Strong problem-solving and critical thinking skills.
• Comfortable learning new software, systems, and technology.
• Ability to communicate effectively with customers, technicians, vendors, and coworkers.
• Dependable, self-motivated, and eager to learn.
• Ability to maintain confidentiality and professionalism.

Qualifications

We welcome candidates with experience in:

• Customer Service Representative
• Dispatcher
• Administrative Assistant
• Call Center Representative
• Hospitality or retail management
• Plumbing, HVAC, electrical, or construction office experience (preferred)

Additional Qualifications

• Experience with Microsoft Office, Google Workspace, or similar software.
• Strong computer and data entry skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Must be dependable, punctual, and professional.

If you have exceptional customer service skills, strong computer skills, and a willingness to learn, we'll provide the training needed to become a successful dispatcher.

Why choose us?

• Comprehensive Benefits: Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs.
• Secure your future with our retirement plan and company-provided life insurance policy.
• Career Growth Opportunities: Experience unparalleled professional development in an empowering culture that values your growth and potential.
• Great Work Culture: Be part of an empowering and collaborative community.

$18-$25

Equal Opportunity Employer, including disabled and veterans.