Customer Service & Office Support Specialist

TLC Plumbing; Santa Fe (NM); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

Career growth opportunities

Job summary

TLC Plumbing in Santa Fe, NM is seeking an Office Assistant / Customer Service Representative to join our supportive team. You will be responsible for answering calls, assisting customers, maintaining accurate records, and handling administrative tasks.

The ideal candidate will have strong customer service skills, attention to detail, and a willingness to learn. We offer comprehensive medical benefits, a retirement plan, and opportunities for career growth in a collaborative work environment.

Qualifications

• 1+ year of office or customer service experience preferred.
• Experience with scheduling, dispatching, or invoicing is a plus.
• Dependable, punctual, and professional.

Responsibilities

• Answer incoming phone calls and direct them accordingly.
• Greet customers and vendors professionally.
• Assist customers with questions and service updates.
• Enter and update customer information accurately.
• Schedule appointments and service calls.
• Maintain accurate records and documentation.
• Assist with invoices and administrative paperwork.
• Respond to emails and voicemail promptly.

Skills

Customer service skills

Communication skills

Multitasking

Attention to detail

Organized

Computer proficiency

Tools

Microsoft Office

Google Workspace

Job description

TLC Plumbing in Santa Fe, NM is seeking an Office Assistant / Customer Service Representative to join our supportive team. You will be responsible for answering calls, assisting customers, maintaining accurate records, and handling administrative tasks.

The ideal candidate will have strong customer service skills, attention to detail, and a willingness to learn. We offer comprehensive medical benefits, a retirement plan, and opportunities for career growth in a collaborative work environment.