Office Assistant / Customer Service Representative (Santa Fe)

TLC Plumbing; Santa Fe (NM); Hybrid; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

Career growth opportunities

Job summary

TLC Plumbing in Santa Fe, NM is seeking an Office Assistant / Customer Service Representative to join our supportive team. You will be responsible for answering calls, assisting customers, maintaining accurate records, and handling administrative tasks.

The ideal candidate will have strong customer service skills, attention to detail, and a willingness to learn. We offer comprehensive medical benefits, a retirement plan, and opportunities for career growth in a collaborative work environment.

Qualifications

• 1+ year of office or customer service experience preferred.
• Experience with scheduling, dispatching, or invoicing is a plus.
• Dependable, punctual, and professional.

Responsibilities

• Answer incoming phone calls and direct them accordingly.
• Greet customers and vendors professionally.
• Assist customers with questions and service updates.
• Enter and update customer information accurately.
• Schedule appointments and service calls.
• Maintain accurate records and documentation.
• Assist with invoices and administrative paperwork.
• Respond to emails and voicemail promptly.

Skills

Customer service skills

Communication skills

Multitasking

Attention to detail

Organized

Computer proficiency

Tools

Microsoft Office

Google Workspace

Job description

Office Assistant / Customer Service Representative

At TLC Plumbing Heating Cooling Electrical, we provide a supportive work environment and value collaboration.

Job Responsibilities

• Answer incoming phone calls and direct calls to the appropriate department or team member
• Greet customers, vendors, and visitors in a professional and friendly manner
• Assist customers with questions, scheduling needs, service updates, and general information
• Enter and update customer information accurately in company systems
• Schedule appointments, service calls, meetings, or follow-ups as needed
• Communicate with field staff, dispatch, managers, and office personnel to support daily operations
• Maintain accurate records, notes, files, and documentation
• Assist with invoices, purchase orders, work orders, or other administrative paperwork
• Monitor emails, voicemails, and messages and respond or route them promptly
• Support billing, collections, and payment processing as needed
• Assist with ordering office supplies and maintaining an organized office environment
• Help prepare reports, spreadsheets, forms, and other documents
• Follow company procedures for customer service, confidentiality, and documentation
• Provide support to leadership and team members on special projects as assigned

Job Requirements

• Strong customer service and communication skills
• Ability to multitask and prioritize in a busy office environment
• Strong attention to detail and accuracy with data entry
• Dependable, organized, and able to work independently
• Comfortable using computers, email, phone systems, and office equipment
• Ability to communicate clearly with customers, vendors, and internal teams
• Willingness to learn company systems, processes, and procedures
• Ability to handle customer concerns calmly and professionally

Qualifications

• 1+ year of office, administrative, receptionist, dispatch, or customer service experience preferred
• Experience with Microsoft Office, Google Workspace, or similar software preferred
• Experience with scheduling, dispatching, invoicing, or service‑based business operations is a plus
• Must be dependable, punctual, and professional

Benefits

• Comprehensive benefits: Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs
• Retirement plan and company‑provided life insurance policy
• Career growth opportunities in a culture that values your growth and potential
• Great work culture with an empowering and collaborative community

$18-$25

Equal Opportunity Employer, including disabled and veterans.